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- Tasks: Lead a dynamic team in delivering exceptional customer service and managing store operations.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy a competitive salary, structured bonuses, and access to wellbeing support.
- Why this job: Be part of an exciting pop-up experience that blends retail, art, and creativity.
- Qualifications: 2+ years in retail management with strong communication and organisational skills.
- Other info: Flexible hours and opportunities for professional growth in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
We are searching for a Supervisor to work alongside our Assistant Store Manager in our new and upcoming pop up in Brick Lane! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. The position reports to and receives functional guidance from the Assistant Store Manager.
- Assist the Store Manager overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Ensure the store tidiness and cleanliness are maintained at the highest level
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Requirements:
- 2+ years fulltime experience in store management level
- Fluent in professional English, with excellent verbal and written communication skills
- Proven ability to develop and implement strategies to achieve sales targets
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritization abilities
- Familiarity with retail management software and point-of-sale systems
Retail Supervisor (Supervisor) in City of London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Supervisor) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about opportunities at POP MART. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've successfully managed teams or improved sales in previous roles. We love seeing real results!
✨Tip Number 3
Be prepared to demonstrate your customer service prowess. Think of scenarios where you’ve turned a negative customer experience into a positive one. This is key for a role like Supervisor at POP MART!
✨Tip Number 4
Don’t forget to check our website for the latest job openings and apply directly! It’s the best way to ensure your application gets noticed by us at POP MART.
We think you need these skills to ace Retail Supervisor (Supervisor) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Supervisor role. Highlight your retail management experience and any leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your background aligns with our mission at POP MART. Be sure to mention any relevant achievements that showcase your ability to meet sales targets.
Show Off Your Communication Skills: Since this role requires excellent communication abilities, make sure your application is clear and well-structured. We want to see that you can convey your thoughts effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, make sure you research POP MART and its unique position in the trend culture and entertainment industry. Understand their products, values, and what makes them stand out. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate strong organisational and communication skills. Prepare examples from your past experience where you've successfully led a team, resolved customer issues, or implemented strategies that boosted sales. Be ready to discuss how you can bring these skills to the Brick Lane pop-up.
✨Be Customer-Centric
Exceptional customer service is key for this role. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to handle complaints and ensure customer satisfaction, as this aligns perfectly with POP MART's standards.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities within POP MART. This shows you're not only interested in the job but also in how you can contribute to the company's success.
