At a Glance
- Tasks: Lead and optimise POP MART’s European warehouse operations while managing a dynamic team.
- Company: Join a global leader in the trend culture and entertainment industry.
- Benefits: Enjoy competitive salary, 25 days annual leave, and comprehensive health insurance.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be at the forefront of logistics transformation in a creative and expanding business.
- Qualifications: 8+ years in logistics with strong 3PL management and warehouse operations expertise.
The predicted salary is between 50000 - 60000 £ per year.
Travel: Biweekly travel to Belgium required
Job Type: Full-time, Permanent
HK is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
Contribute to a rapidly growing European business at the intersection of retail, logistics, entertainment and creative culture:
- Play a key role in shaping and optimising POP MART’s European distribution network during a period of significant expansion and transformation
- Work closely with teams across Logistics, Retail, Merchandising, E-commerce, Finance and IT to support business growth across multiple markets
- Gain exposure to strategic supply chain projects, warehouse optimisation initiatives and international logistics operations
A structured bonus scheme linked to both company and individual performance.
25 days of annual leave, in addition to bank holidays.
4x life insurance, together with group medical and travel insurance.
A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers.
Training and development programmes, together with regular team events that encourage learning, collaboration and celebration.
Reporting to the Head of Logistics, the Warehouse Manager – Europe Operations will be responsible for overseeing POP MART’s European warehousing operation, with primary responsibility for managing the company’s Regional Distribution Centre (RDC) in Belgium. This role will ensure the effective management of inbound inventory, warehousing, stock control, retail replenishment, e-commerce fulfilment and returns operations across Europe. The successful candidate will act as the key operational link between POP MART and its third-party logistics providers, driving service performance, inventory accuracy and operational efficiency.
This is a highly visible role that will play a critical part in POP MART’s ongoing European logistics transformation, including the transition towards a centralised RDC model and the closure of local distribution centres across the region.
The ideal candidate will be a proactive and hands-on logistics professional with strong warehouse operations expertise, proven 3PL management experience and the ability to manage multiple priorities across a complex international supply chain environment. The role also includes direct line management responsibility for a team member supporting European warehouse operations, providing leadership, coaching and development while ensuring operational excellence across the function.
Warehouse Operations Management:
- Manage the day-to-day performance of POP MART’s European RDC in Belgium, ensuring efficient execution of inbound, storage, picking, packing, dispatch and returns activities
- Oversee inbound inventory flows from China into Europe, ensuring stock is received, processed and made available in line with business priorities
- Manage outbound operations supporting retail stores across Europe, including replenishment, new store openings, promotional activity and priority shipments
- Coordinate e-commerce fulfilment operations and ensure seamless service delivery through to final-mile distribution
- Monitor warehouse capacity, throughput and operational performance to support business growth and seasonal peaks
- Drive effective communication and issue resolution between internal teams and third-party logistics providers
3PL Management & Performance:
- Act as the primary operational contact for POP MART’s European warehouse partners
- Manage warehouse providers against agreed KPIs, SLAs and contractual commitments
- Lead regular operational review meetings and performance discussions with logistics providers
- Drive corrective action plans to address service issues, operational risks and performance gaps
- Monitor warehouse costs, service levels and operational charges to ensure alignment with budgets and expectations
- Build strong collaborative relationships while maintaining accountability for performance outcomes
Inventory Control & Stock Accuracy:
- Oversee stock accuracy, inventory control processes, cycle counts and scheduled stocktakes
- Lead investigations into inventory discrepancies, stock variances and system-related issues
- Work closely with warehouse partners and internal stakeholders to improve inventory visibility and reporting accuracy
- Ensure robust inventory management processes are followed across inbound, storage, outbound and returns activities
- Drive continuous improvements in stock control, traceability and operational compliance
Distribution Network Transformation:
- Coordinate operational activities associated with local distribution centre closures across Europe
- Work cross-functionally with Logistics, Merchandising, Finance, Tax, IT and warehouse partners to plan and execute stock transfers
- Ensure warehouse readiness, capacity planning and space utilisation support future inventory requirements
- Identify, manage and escalate risks associated with network transformation projects
Partner closely with Retail, E-commerce, Merchandising, Finance and Logistics teams to ensure stock availability and operational alignment:
- Support business priorities by translating demand forecasts and operational requirements into warehouse execution plans
- Provide regular updates on warehouse performance, service levels, inventory health and operational risks
- Build strong relationships with internal stakeholders and external logistics partners across Europe
Monitor and report on key warehouse performance indicators, including stock accuracy, inbound processing times, fulfilment performance, productivity and cost efficiency:
- Analyse operational data to identify trends, opportunities and areas for improvement
- Lead initiatives focused on warehouse optimisation, process improvement and operational efficiency
- Support systems enhancements, warehouse layout improvements and capacity planning projects
- Contribute to the development of scalable logistics processes that support future business growth
Minimum 8 years’ experience within warehouse, distribution, fulfilment or logistics operations:
- Proven experience managing third-party logistics (3PL) warehouse providers
- Strong understanding of warehouse operations, including inbound, storage, outbound, inventory control, returns and fulfilment processes
- Experience supporting both retail distribution and e-commerce fulfilment operations
- Experience managing warehouse operations remotely and across multiple locations
- Experience managing KPIs, SLAs and operational performance metrics
- Strong knowledge of warehouse management systems (WMS) and ERP processes
Experience supporting warehouse consolidations, RDC transitions or logistics network transformation projects:
- Understanding of European distribution networks and cross-border logistics operations
- Knowledge of warehouse automation and process optimisation initiatives
Operations Warehouse Manager (Permanent) in City of London employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer that fosters a vibrant work culture at the heart of Europe’s creative and entertainment industry. Our commitment to employee growth is evident through structured training programmes, regular team events, and a supportive environment that encourages collaboration and innovation. With competitive benefits including a structured bonus scheme, generous annual leave, and comprehensive insurance coverage, joining our team means becoming part of a dynamic organisation that values your contributions and empowers you to thrive in a rapidly evolving market.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Warehouse Manager (Permanent) in City of London
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to POP MART. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at POP MART. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Operations Warehouse Manager (Permanent) in City of London
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at POP MART.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at POP MART.
How to prepare for a job interview at POP MART
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
