Data Analyst - EU in City of London

Data Analyst (Operations Support)

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a rapidly growing European retail business
• Work closely with cross functional teams across multiple countries
• Develop practical analytics skills through hands on projects and real operational challenges

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

The Data Analyst – Operations Support sits within the European Operations Support function and reports directly to the Head of Operations Support. The role is responsible for strengthening operational visibility, data accuracy, and analytical discipline across European markets, supporting informed decision making and effective risk management.

Working closely with EU functional leads and local market teams, this role supports Loss Prevention, Learning & Development, Health & Safety, Retail Operations, and People teams through reliable reporting, structured KPI tracking, and clear, actionable insights. The position requires strong ownership, attention to detail, and the ability to operate confidently in a fast paced, multi country retail environment.

Responsibilities

Data Analysis & Reporting

• Collect, clean, and analyse operational data from EU and local entities to ensure accuracy and consistency
• Produce structured weekly, monthly, and quarterly dashboards for Operations Support functions, including Loss Prevention, Learning & Development, and Health & Safety
• Monitor core operational KPIs across shrinkage, staff turnover and training coverage, Health & Safety compliance, customer experience, and store performance
• Deliver focused deep dive analysis to identify operational risks, gaps, and improvement opportunities

KPI Tracking & Visualisation

• Build and maintain clear, decision ready dashboards and reports using Excel, BI tools, and Lark Base
• Maintain consistent KPI definitions and data logic, ensuring results are reliable and easily understood by stakeholders
• Develop and enhance KPI frameworks to support operational maturity and business growth

Audit & Compliance Support

• Support Loss Prevention, Learning & Development, Health & Safety, and Retail teams with audit data preparation, consolidation, and reporting
• Analyse audit outcomes to surface priority risks, recurring issues, and areas requiring intervention
• Maintain visibility of corrective actions and track closure status

Operational Follow Up & Action Tracking

• Support functional and store teams in defining clear action plans with owners, timelines, and measurable outcomes
• Track progress against agreed actions and escalate non-compliance or repeated issues where necessary

Project Support & Insight Delivery

• Support operational projects through data analysis and presentation materials, including store openings, launches, efficiency initiatives, shrinkage reduction programmes, and training roadmaps
• Present insights to EU leadership and cross functional stakeholders to support decision making
• Support new store openings with performance tracking and post opening reviews

Required Qualifications

• Strong data analysis skills with solid experience in Excel, BI tools, dashboards, and data modelling
• Experience with Lark Base and RetailNext analytics is a strong advantage
• Good understanding of retail KPIs and operational performance metrics
• Ability to interpret complex data sets and translate them into clear, actionable insights
• Strong communication skills with the ability to work effectively across multiple teams
• High level of ownership, attention to detail, and comfort working in a fast paced, multi country environment

Desirable but Not Essential

• Experience in retail, FMCG, or operational support environments
• Exposure to Loss Prevention, Health & Safety, Customer Experience, or store operations
• Experience working in an international or multi country setting
• Additional European language skills such as Italian, Spanish, or Danish

Your Application

If this opportunity sounds exciting to you, please apply with your updated CV via “Apply Now” or email us at eu.hr@popmart.com.