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- Tasks: Assist in managing store operations and lead a passionate sales team.
- Company: Join POP MART, a global leader in designer collectibles and creative storytelling.
- Benefits: Enjoy monthly gifts, bonuses, training programmes, and team events.
- Why this job: Be part of a vibrant team and connect with art-loving customers.
- Qualifications: 2+ years in retail management and a passion for customer service.
- Other info: Flexible hours and opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
We are searching for an Assistant Store Manager to work alongside our Store Manager in our Camden Town store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate.
Responsibilities
- Assist the Store Manager overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
- Manage the cashier point’s daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
- 2+ years fulltime experience in store management level
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Proven ability to develop and implement strategies to achieve sales targets
- Demonstrated leadership skills with experience supervising a team
- Strong organizational skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritization abilities
- Team-oriented with the ability to motivate and inspire others
Desirable but Not Essential
- Experience in the designer collectible pieces industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Assistant Store Manager in City of London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues. Let them know you're on the hunt for an Assistant Store Manager role at POP MART. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow POP MART on LinkedIn and engage with their posts. Commenting on their updates shows your interest in the company and helps you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview by researching POP MART's unique products and culture. Show your passion for designer collectible pieces and how you can contribute to the team. Bring your A-game and be ready to share your ideas!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows you're genuinely interested in the role and eager to join the POP MART family.
We think you need these skills to ace Assistant Store Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your retail management experience and any relevant achievements to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share your passion for designer collectible pieces and how you can contribute to our team at POP MART. Keep it engaging and concise.
Showcase Your Leadership Skills: Since this is a leadership role, be sure to mention any experience you have in training or supervising teams. We want to see how you can inspire and motivate others to achieve great results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's brand and its iconic characters like MOLLY and SKULLPANDA. Familiarise yourself with their products and the overall vibe of the store. This will not only show your enthusiasm but also help you connect your experience to their unique offerings.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully trained a team or resolved customer issues. Highlight how you can inspire and motivate others to achieve sales targets.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or manage inventory discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, upcoming projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
