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For Companies At a Glance
- Tasks: Lead our Brick Lane store, manage operations, and inspire a passionate sales team.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training, and fun team events.
- Why this job: Be part of a vibrant team and make an impact in the retail world.
- Qualifications: 4 years of retail management experience and a passion for designer toys.
- Other info: Flexible hours and opportunities for career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Industry: Designer toys and collectible pieces
Location: Pop Mart Brick Lane (London)
Job type: Full-time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions.
What to Expect
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
Benefits
- Selected POP MART toys as appreciation gifts every month
- A structured bonus/commission scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
We are searching for a Retail Store Manager to lead and oversee operations at our new Brick Lane store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management.
Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Oversee cashier point operations, including daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours.
Required Qualifications
- Proven experience (4 years) in retail management, preferably in a similar industry
- Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
- Fluent in professional English, with excellent verbal and written communication skills
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Proven ability to develop and implement strategies to achieve sales targets and improve store performance
- Excellent organizational and problem-solving skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
- Team-oriented with the ability to foster a positive work environment
Desirable but Not Essential
- Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
- Experience in the toy or collectibles industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
Locations
Store Manager - Brick Lane in City of London, London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Brick Lane in City of London, London
✨Tip Number 1
Get to know the company inside out! Research POP MART's products, values, and culture. This way, when you walk into that interview, you can show off your passion for designer toys and how you fit right in with their vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various retail scenarios, like managing a busy store or resolving customer complaints. Show them you’ve got the leadership chops they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Brick Lane store.
We think you need these skills to ace Store Manager - Brick Lane in City of London, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for designer toys shine through! We want to see how much you love the products and the culture behind them. Share any personal experiences or connections you have with our brand.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your retail management experience and any relevant skills that match the job description. We’re looking for someone who can lead a team and drive sales, so make that clear!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for POP MART. Keep it engaging and concise, and don’t forget to mention how you can contribute to our store’s success. We love creativity, so feel free to show some personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's brand and its iconic characters like MOLLY and SKULLPANDA. Familiarise yourself with their products and the overall vibe of the store. This will not only show your enthusiasm for designer toys but also help you connect your experience to their unique culture.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to motivate others and create a positive work environment.
✨Customer Service is Key
POP MART values exceptional customer service, so be ready to discuss how you've handled customer complaints or gone above and beyond to ensure customer satisfaction. Think of specific instances where your actions made a difference in the customer experience.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Prepare to discuss how you would handle inventory management, visual merchandising, or staff training. Think through your strategies for achieving sales targets and improving store performance, as these are crucial for the role.