At a Glance
- Tasks: Deliver exceptional customer service and manage store operations in a vibrant retail environment.
- Company: Join POP MART, a leading global brand in trend culture and entertainment.
- Benefits: Enjoy monthly gifts, bonuses, and access to exclusive employee discounts.
- Other info: Flexible hours with opportunities for professional growth and team events.
- Why this job: Be part of a multicultural team that celebrates creativity and unique experiences.
- Qualifications: Fluent English and strong customer service skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences.
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
Responsibilities
- Provide exceptional customer service and resolve any customer issues or complaints
- Manage the cashier point's daily opening and closing procedures
- Be available to work flexible hours, including nights, weekends, and holidays
- Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level
Required Qualifications
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Team-oriented with the ability to motivate and inspire others
Part Time Retail Assistant (Cardiff) employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Assistant (Cardiff)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including POP MART, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Retail Assistant (Cardiff)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like POP MART that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at POP MART will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about POP MART and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at POP MART
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at POP MART, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at POP MART!
