At a Glance
- Tasks: Lead loss prevention strategies and manage a dynamic team across Europe.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy monthly gifts, bonuses, training, and wellbeing support.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact on retail security while working with creative teams.
- Qualifications: Experience in loss prevention and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK - Canary Wharf
Job Type: Full-Time, Permanent
Reports To: EU Head of Operations Support
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential regions.
What to Expect
- Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experience
- Collaborate with passionate teams across multiple markets to deliver secure, efficient, and well-governed retail operations
- Grow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trust
Benefits
- Monthly appreciation gifts featuring our latest POP MART collectibles
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and professional development opportunities designed to build leadership, analytical, and technical skills
- Regular team events to share ideas, celebrate achievements, and connect across regions
The Role and Candidate
The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations. Reporting to the EU Head of Operations Support, you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross-functional position requires close collaboration with Supply Chain, Retail, HR, Compliance, and external security partners.
The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets.
Responsibilities
- Leadership & Team Management
- Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performance
- Provide strategic direction, set priorities, and ensure accountability across the Loss Prevention function
- Foster a culture of ownership, continuous improvement, and operational excellence
- Loss Prevention Strategy & Governance
- Develop, implement, and refine a comprehensive European loss prevention strategy
- Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy
- Partner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standards
- Conduct regular risk assessments and compliance audits across stores and warehouses
- Theft, Fraud & Shrinkage Control
- Oversee investigations into internal and external theft, fraud, and operational losses
- Collaborate with law enforcement and ensure compliance with local legislation
- Design and implement anti-theft policies, training, and awareness programmes for retail teams
- Build preventative controls that minimise loss and drive a strong security culture
- Oversee CCTV, EAS, alarm systems, and access control measures
- Manage third-party security vendor relationships and monitor contractual performance
- Ensure effective incident reporting and emergency response protocols
- Champion digital transformation and the adoption of advanced security and analytics tools
- Data, Reporting & Analytics
- Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunities
- Provide data-driven insights and strategic recommendations to senior leadership
- Leverage AI-enabled tools and predictive analytics to proactively identify operational vulnerabilities
- Cross-Functional Collaboration
- Partner with Store Operations, HR, and Compliance to embed a strong loss prevention culture
- Support new store openings through risk assessments and security specification reviews
- Build governance frameworks and communication channels with external vendors, auditors, and regulatory bodies
- Deliver training to store leadership teams on theft deterrence and incident management
Required Qualifications
- Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environment
- Deep understanding of European regulations, shrinkage control, and fraud prevention practices
- Demonstrated leadership skills with experience managing and developing teams
- Strong investigative skills and proficiency with CCTV systems, EAS, and related technologies
- Excellent analytical ability to interpret data, identify trends, and implement proactive solutions
- Exceptional communication and stakeholder management skills
- Fluency in English; proficiency in another European language is highly advantageous
- Willingness to travel across Europe as needed
Desirable but Not Essential
- Experience in luxury, high-value goods, or FMCG retail
- Familiarity with Organised Retail Crime (ORC) and current European retail crime trends
- Professional certifications in Loss Prevention, Security Management, or Risk Analysis
Your Application
If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Quality Assurance
Industries: Entertainment Providers, Retail, and Consumer Services
Loss Prevention Manager - Europe in Cardiff employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Loss Prevention Manager - Europe in Cardiff
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Loss Prevention Manager - Europe. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like POP MART. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to POP MART
Don’t forget to apply for the Loss Prevention Manager - Europe role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining POP MART.
We think you need these skills to ace Loss Prevention Manager - Europe in Cardiff
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at POP MART. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at POP MART.
How to prepare for a job interview at POP MART
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at POP MART.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at POP MART.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at POP MART.
