Assistant HRBP - UK

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to both company and individual performance
• 25 days of annual leave, in addition to bank holidays
• 4x life insurance, together with group medical and travel insurance
• A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers
• Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration

The Role and Candidate

POP MART is seeking a hands‑on and driven Assistant HRBP to support our rapid retail expansion across the UK. The role is heavily focused on recruitment for new store openings and employee relations case management, while also strengthening day‑to‑day HR operations. The successful candidate will play a central role in building our retail teams, ensuring smooth hiring processes, and supporting managers with people issues. This is an excellent opportunity for someone who enjoys a fast‑paced environment, balancing high‑volume recruitment with frontline HR casework.

Responsibilities

Talent Acquisition & Store Expansion

• Lead end‑to‑end recruitment for retail teams, including planning, sourcing, interviewing, and onboarding
• Manage high‑volume recruitment for new store openings, including recruitment days, assessment centres, and seasonal ramp‑ups
• Partner with retail managers to define headcount needs and deliver talent pipelines on time
• Build talent pools and maintain relationships with candidates to support future growth
• Promote POP MART’s employer brand to attract strong retail talent in a competitive market

Employee Relations & Case Management

• Act as the first point of contact for employee queries and workplace issues within retail teams.
• Support the HR Manager in handling ER cases, including performance management, absence, grievances, and disciplinary procedures
• Ensure ER cases are managed fairly, consistently, and in compliance with UK employment law
• Coach and guide store managers on people management practices to reduce ER risks

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with UK employment law and GDPR
• Support HR processes such as contracts, policy reviews, and audits
• Prepare reports on recruitment activity, turnover, and ER trends to support decision‑making

Onboarding & Engagement

• Deliver onboarding programmes to ensure smooth integration of new retail hires
• Support employee engagement initiatives and assist with follow‑up action planning
• Contribute to building a positive workplace culture across retail and office teams

Required Qualifications

• Degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in HR or recruitment, ideally with exposure to both retail hiring and ER case management
• Proven ability to deliver high‑volume recruitment within tight deadlines
• Solid understanding of UK employment law, particularly in relation to ER cases
• Strong communication and interpersonal skills, with the ability to influence and build trust
• Highly organised, with the ability to manage multiple priorities in a fast‑paced environment
• Professional, discreet, and confident in handling sensitive information
• Fluent in English, both spoken and written

Desirable but Not Essential

• Previous experience in retail, hospitality, or another high‑volume, customer‑facing industry
• Experience supporting store openings or multi‑site operations
• Familiarity with HRIS, ATS, and recruitment platforms