At a Glance
- Tasks: Lead and inspire retail teams across London, driving sales and delivering exceptional customer experiences.
- Company: Join POP MART, a global leader in trend culture and entertainment with a vibrant team.
- Benefits: Enjoy competitive pay, 25 days leave, bonuses, and fun monthly gifts.
- Other info: Dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of an exciting journey in the art toy industry and help shape retail experiences.
- Qualifications: Experience in multi-site retail management and strong leadership skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of the end of the first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world, reaching audiences in over 90 countries and regions.
What to Expect
- Contribute to a rapidly growing European retail business that combines art, creativity, and exceptional customer experiences.
- Lead and develop high-performing retail teams across multiple London locations.
- Drive commercial success while delivering best-in-class operational standards.
- Work collaboratively with cross-functional teams including Retail Operations, Visual Merchandising, HR, Marketing, and Finance.
- Play a key role in opening new stores and supporting POP MART's continued expansion across the UK.
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to both company and individual performance.
- 25 days of annual leave, in addition to bank holidays.
- 4x life insurance, together with group medical and travel insurance.
- A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers.
- Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration.
The Role and Candidate
The Area Manager is responsible for leading the performance of multiple POP MART retail stores across London. This role ensures the delivery of outstanding customer experiences, strong commercial performance, and operational excellence while developing store management teams to achieve business objectives.
Responsibilities
- Lead, coach, and develop Store Managers and their teams across multiple London locations.
- Drive sales, profitability, and KPI performance through effective commercial leadership.
- Monitor store performance, analysing trends and implementing action plans to improve results.
- Ensure consistent delivery of exceptional customer service across all stores.
- Conduct regular store visits, audits, and performance reviews to maintain operational excellence.
- Recruit, develop, and retain talented retail managers, creating strong succession plans.
- Ensure compliance with company policies, health and safety legislation, and loss prevention procedures.
- Work closely with Visual Merchandising teams to ensure brand standards are consistently maintained.
- Support new store openings, relocations, and refurbishment projects.
- Manage labour costs, scheduling, and payroll budgets to maximise productivity.
- Collaborate with HR, Finance, Marketing, and Retail Operations to deliver company initiatives.
- Produce regular business reports and present performance updates to senior management.
- Identify opportunities to improve operational efficiency and customer engagement.
- Build a positive, high-performance culture that reflects POP MART's values.
Required Qualifications
- Proven experience as an Area Manager, District Manager, or Regional Manager within a multi-site retail environment.
- Strong commercial awareness with a track record of delivering sales growth and profitability.
- Excellent leadership, coaching, and people development skills.
- Experience managing multiple retail locations simultaneously.
- Strong analytical and problem-solving abilities with experience using retail KPIs.
- Excellent communication and stakeholder management skills.
- Highly organised with the ability to prioritise in a fast-paced environment.
- Proficient in Microsoft Office, particularly Excel.
- Full UK driving licence is desirable, with willingness to travel extensively across London.
Desirable but Not Essential
- Experience within premium retail, lifestyle brands, collectibles, or designer toys.
- Experience supporting new store openings and retail expansion projects.
- Familiarity with the UK retail market and shopping centre operations.
- Passion for pop culture, collectibles, and designer toys.
- Proficiency in Mandarin or Chinese is an advantage but not essential.
If you are excited to be part of POP MART's journey and believe you have the skills, leadership, and passion to contribute, click Apply Now and send us your CV.
Regional Retail Area Manager – London employer: POP MART UK CORPORATION LTD
At POP MART UK CORPORATION LTD, we pride ourselves on being an exceptional employer that values teamwork and operational excellence. Our flagship store in London offers a dynamic work culture where employees are encouraged to grow through hands-on experience and leadership development. With competitive benefits and a commitment to fostering a supportive environment, we empower our team to achieve both personal and professional success.
Contact Details:
POP MART UK CORPORATION LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Area Manager – London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART UK CORPORATION LTD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART UK CORPORATION LTD!
We think you need these skills to ace Regional Retail Area Manager – London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART UK CORPORATION LTD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART UK CORPORATION LTD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART UK CORPORATION LTD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART UK CORPORATION LTD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
