At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in our Newcastle Pop-Up Store.
- Company: Join POP MART, a global leader in designer collectibles and trend culture.
- Benefits: Enjoy monthly gifts, bonuses, training, and health support while working in a fun environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic, multicultural setting.
- Why this job: Be part of a creative team that celebrates art and innovation every day.
- Qualifications: 2+ years in retail management with a passion for customer service and creativity.
The predicted salary is between 24300 - 29700 £ per year.
HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- Assistant Store Manager (Pop-Up) – Newcastle
- Industry: Designer Collectibles
Location: Newcastle (Unit 2, 2 Blackett Bridge, Eldon Square, NE1 7XJ)Job Type: Fixed-Term Contract (FTC) – 1 Year
- Working Pattern: Full-Time
- About POP MART
HK) is a leading global company in the trend culture and entertainment industry.
Centred around intellectual property (IP), POP MART has built a comprehensive platform for creative incubation and IP operations, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.
Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and HIRONO.
POP MART operates over 500 physical stores and more than 2,300 Robo Shops across over 30 countries and regions.
Through multiple cross-border e-commerce platforms, we reach customers in more than 90 countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem spanning multiple industries, strengthening the emotional connection between fans and IPs while creating new opportunities for growth.
Our ventures include the world’s first immersive IP-themed park in the designer collectible industry, global licensing and co‑branding partnerships with leading brands, and internationally recognised designer collectible exhibitions and IP‑themed experiences.
In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, while continuing to expand into new high‑potential markets.
For more information, please visit www. popmart. com and our Linked In Careers page.
What to Expect POP MART is a fast‑paced company with a young and multicultural team.
You can expect to: Contribute to a fast‑growing European business that combines retail, art, and creative storytelling.
Work with passionate teams across different countries, united by a shared love for designer collectibles and exceptional customer experiences.
Develop your skills through hands‑on projects, collaborative learning, and opportunities to grow your career.
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
- Training and development programmes to support your professional growth.
- Regular team events and celebrations.
- Company pension scheme.
- Health and wellbeing programmes.
- A 40‑hour working week with 7‑hour shifts and a 1‑hour paid lunch break.
The Role
We are looking for an experienced Assistant Store Manager to support the successful launch and operation of our Newcastle Pop-Up Store.
Working closely with the Store Manager, you will play a key role in driving store performance, delivering exceptional customer experiences, and ensuring operational excellence.
This is a hands‑on leadership role where you will support the management of all aspects of store operations, including sales performance, team development, stock management, visual merchandising, and customer service.
You will help create an engaging and memorable POP MART experience for your customers while supporting the team to achieve commercial targets and maintain the highest operational standards.
Key Responsibilities
- Support the Store Manager in overseeing all aspects of store operations, including sales, customer service, stock management, and team performance.
- Deliver exceptional customer service and ensure customer concerns are handled professionally and effectively.
- Support the coaching, training, and development of the sales team to achieve high‑performance standards.
- Assist in implementing strategies to achieve sales targets and improve store performance.
- Monitor sales performance and support the delivery of store KPIs.
- Work closely with the Store Manager and merchandising team to maintain appropriate stock levels and ensure timely replenishment.
- Support inventory control processes and minimise stock discrepancies through effective loss prevention measures.
- Maintain excellent visual merchandising standards and ensure the store remains clean, organised, and visually engaging.
- Support daily cash‑handling procedures, including opening and closing routines.
- Assist with team briefings and meetings to communicate business objectives, updates, and expectations.
- Support recruitment, onboarding, training, and performance development of new team members.
- Assist with rota planning, payroll administration, and operational reporting.
- Ensure compliance with company policies, health and safety standards, and operational procedures.
- Be flexible to work weekends, evenings, holidays, and peak trading periods when required.
- Required Qualifications
- Minimum 2 years’ experience in a retail management or supervisory role, preferably within premium, lifestyle, fashion, specialty retail, or customer‑focused environments.
- Excellent written and spoken English.
- Strong leadership skills with the ability to motivate, coach, and support a team.
- Proven ability to deliver excellent customer service and achieve sales targets.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast‑paced retail environment.
- Experience supporting rota planning, reporting, and operational processes.
- A proactive and positive approach with a passion for delivering exceptional customer experiences.
- A genuine interest in designer collectibles, creativity, and POP MART’s brand values.
Desirable Skills
- Experience within the designer collectible, toy, lifestyle, or premium retail industry.
- Knowledge of visual merchandising principles and techniques.
- Experience using retail management software and point‑of‑sale (POS) systems.
- Additional language skills.
- Work Location
- Work
Location: In person *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
POP MART is a rising global force in pop culture and entertainment.
Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
We manage & represent incredible artists from all over the world.
Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
With our IP characters, we create iconic cross‑overs.
Our mission is to light up passion & bring joy around the world.
POP MART is not just a brand, it's a galaxy of creative possibilities.
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Assistant Store Manager (Newcastle Upon Tyne) employer: POP MART UK CORPORATION LTD
At POP MART UK CORPORATION LTD, we pride ourselves on being an exceptional employer that values teamwork and operational excellence. Our flagship store in London offers a dynamic work culture where employees are encouraged to grow through hands-on experience and leadership development. With competitive benefits and a commitment to fostering a supportive environment, we empower our team to achieve both personal and professional success.
Contact Details:
POP MART UK CORPORATION LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Newcastle Upon Tyne)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART UK CORPORATION LTD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART UK CORPORATION LTD!
We think you need these skills to ace Assistant Store Manager (Newcastle Upon Tyne)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART UK CORPORATION LTD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART UK CORPORATION LTD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART UK CORPORATION LTD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART UK CORPORATION LTD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
