At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training, and fun team events.
- Other info: Flexible hours and opportunities to work with diverse colleagues.
- Why this job: Be part of a vibrant team and grow with a fast-paced global brand.
- Qualifications: Fluent English, proactive attitude, and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Full-Time Retail Assistant - Westfield Stratford City, Designer Toys and Collectible Pieces
- Job Type: Full-time, Permanent
- Working Hours: 40 hours per week
- About POP MART
HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
What to Expect
POP MART is a boutique-sized company with a young and multicultural team.
As part of our team, you will
- Gain valuable experience across the full retail life cycle.
- Work with colleagues from different countries and cultures.
- Receive structured customer service, retail operations and product training.
- Have the opportunity to contribute to the growth of a fast-growing global brand.
- Develop your retail and customer service skills in a fun and dynamic environment.
Key Responsibilities
- Provide exceptional customer service and create a memorable shopping experience for every customer.
- Welcome customers into the store and assist them with product enquiries.
- Support customers in discovering POP MART products and collections.
- Process customer transactions accurately through the till.
- Assist with the daily opening and closing of the store.
- Maintain high standards of store presentation, cleanliness and merchandising.
- Replenish stock and support stockroom operations.
- Assist with deliveries and stock movements when required.
- Support the wider team in achieving store sales and performance targets.
- Follow company procedures relating to cash handling, loss prevention, health and safety, and customer service.
- Be flexible and available to work evenings, weekends and public holidays.
- Required Qualifications
- Fluent in professional English, with excellent verbal and written communication skills.
- Proactive and enthusiastic, with a strong customer service mindset.
- Passionate about delivering an excellent and memorable customer experience.
- Team-oriented, with the ability to work effectively with colleagues.
- Reliable, flexible and willing to learn.
- Comfortable working in a fast-paced retail environment.
Desirable but Not Essential
- Previous retail or customer service experience.
- Interest in designer toys, collectibles, fashion, entertainment or popular culture.
- Experience working with a till or point-of-sale system.
- Ability to speak additional languages.
Benefits
- Selected POP MART toys as appreciation gifts each month.
- Structured bonus/commission opportunities in line with company and individual performance.
- Comprehensive training and development programmes.
- Regular team social events.
- Paid rest breaks.
- Company pension.
- Employee assistance programme.
- Equal Opportunity
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Company Overview
POP MART is a rising global force in pop culture and entertainment.
Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
We manage & represent incredible artists from all over the world.
Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
With our IP characters, we create iconic cross-overs.
Our mission is to light up passion & bring joy around the world.
POP MART is not just a brand, it's a galaxy of creative possibilities.
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Retail Sales Associate – Full-Time (Stratford Westfield) in London employer: POP MART UK CORPORATION LTD
At POP MART, we pride ourselves on being an excellent employer, offering a vibrant and multicultural work environment in the heart of Westfield Stratford City. Our team members enjoy structured training, opportunities for personal growth, and the chance to contribute to a fast-growing global brand while engaging with exciting designer toys and collectibles. With regular social events, comprehensive benefits, and a commitment to equal opportunity, we ensure that every employee feels valued and inspired in their role.
Contact Details:
POP MART UK CORPORATION LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate – Full-Time (Stratford Westfield) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART UK CORPORATION LTD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART UK CORPORATION LTD!
We think you need these skills to ace Retail Sales Associate – Full-Time (Stratford Westfield) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART UK CORPORATION LTD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART UK CORPORATION LTD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART UK CORPORATION LTD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART UK CORPORATION LTD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
