Flagship Store Supervisor

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Industry: Retail, Designer toys and collectible pieces

Location: London

Job type: Full time, permanent

What to Expect

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

We are searching for a Supervisor to join our Flagship Store team in our new London store, working closely with the Floor Manager and wider leadership team to keep day‑to‑day floor operations running smoothly. This role supports the Floor Manager in delivering exceptional customer service and maintaining POP MART's operational standards on the shop floor. A key focus of this role is supporting the training, development and day‑to‑day supervision of the sales team, helping to build a motivated and customer‑focused team culture. The Supervisor works closely with the Floor Manager and leadership team to help drive sales performance, elevate customer engagement, and maintain a best‑in‑class retail environment. This is an exciting opportunity to join POP MART ahead of the opening of a brand‑new flagship store in London. The role requires strong organisational skills, excellent communication abilities, and a genuine passion for retail. Your enthusiasm for designer collectible pieces will make you a competitive candidate.

Responsibilities

• Support the Floor Manager in overseeing day‑to‑day store operations, stepping in to lead the floor in their absence.
• Deliver exceptional customer service, resolving customer issues and complaints in line with POP MART standards.
• Supervise and coach the sales team day‑to‑day, ensuring adherence to company policies and procedures.
• Support the Floor Manager and leadership team in working toward sales targets and commercial goals.
• Monitor inventory levels and stock accuracy, coordinating with the merchandising team and leadership on replenishment and discrepancies.
• Maintain visual merchandising and store presentation to the highest standard.
• Oversee cashier point opening and closing procedures.
• Contribute to staff meetings, helping communicate goals, expectations and updates to the team.
• Support recruitment activity and the onboarding/training of new team members.
• Assist with administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Be available to work flexible hours, including nights, weekends, and holidays.

Required Qualifications

• 2+ years of supervisory or management experience within a fast‑paced, high‑volume retail or customer‑facing environment.
• Strong leadership skills with a proven ability to develop and inspire a team.
• Excellent communication and customer‑resolution skills, confident in handling complex situations.
• Solid commercial awareness with an understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold high standards in a fast‑paced setting.
• Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.

Desirable but Not Essential

• Knowledge of CEGID POS usage
• Experience in the toy or collectibles industry
• Experience in visual merchandising techniques
• Multi‑lingual language ability

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.