Flagship BOH Stock Manager in City of Westminster

Flagship BOH Stock Manager Industry: Retail, Designer toys and collectible pieces Location: London Job type: Full time, Permanent New Flagship Store

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

The BOH Stock Manager leads the back-of-house stock operation, taking ownership of stock accuracy, receiving deliveries, stockroom organisation and shrinkage control. This is a hands-on role, working closely with the VM Team, Floor Managers and sales floor team to ensure product moves efficiently from delivery through to the customer, while keeping the stockroom compliant, organised and audit-ready at all times. The position requires an experienced, commercially minded retail leader who can take ownership of stock performance within a fast-paced, high-volume environment. The BOH Stock Manager helps translate company stock and loss-prevention standards into daily execution, acting as the link between the stockroom and the shop floor. A key focus of this role is leading, coaching and developing the BOH team, and role-modeling an organised, accountable culture that supports the wider store's performance. The BOH Stock Manager also works cross-functionally with store leadership and stakeholders to support stock-related business goals, deliveries and seasonal initiatives. This position plays an important role in protecting stock accuracy and availability, helping to set the benchmark for operational excellence behind the scenes of the store.

Responsibilities

• Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.
• Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.
• Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.
• Manage the team to process deliveries efficiently, including receiving, checking
• Oversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.
• Regularly review stockroom layout to maximise capacity, working with the sales floor team on better replenishment workflows.
• Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.
• Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.
• Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.
• Ensure full compliance with trading standards, health and safety legislation, and store operating procedures - including clear escape routes and walkways, unobstructed sprinklers, and appropriate equipment in BOH areas.

Required Qualifications

• Proven experience managing stock operations and a team within a fast-paced, high-volume retail environment.
• Strong leadership, coaching and communication skills, with the ability to motivate and develop a team.
• Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.
• Solid experience with inventory systems, stock reporting, cycle counts and loss prevention.
• Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.
• Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.

Desirable but Not Essential

• Knowledge of CEGID POS usage
• Experience in the toy or collectibles industry
• Multi-lingual language ability

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.