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- Tasks: Manage customer returns and provide top-notch service in a supportive team.
- Company: Join a friendly team at our Chapeltown Distribution Centre.
- Benefits: Earn £12.50 per hour with potential for permanent position after 12 weeks.
- Why this job: Kickstart your career in customer service and gain valuable experience.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 10 - 15 £ per hour.
Location: Chapeltown Distribution Centre
Hours: Monday to Friday, 09:00–17:00
Pay: £12.50 per hour
Contract: 12-week probation period, with the probability of a permanent position
A Customer Services Administrator to join our small, supportive team at our Chapeltown Distribution Centre. This role will primarily focus on customer returns and customer service administration for both human and veterinary products. As part of a small team, the successful candidate will also receive training in other areas over time to ensure full team cover during annual leave, once they are confident in their core responsibilities.
Key Responsibilities
- Coordinate and administer customer returns to the Chapeltown Distribution Centre in a timely and compliant manner
- Work closely with Procurement to ensure Chapeltown requirements are met
- Maintain customer service KPIs and trackers
- Respond to customer claims within agreed timescales
- Act as the first point of contact for customer service‑related queries via phone and email
- Provide delivery information and documentation, including Proof of Deliveries (PODs), when requested
- Record and raise Quality Events where necessary (process deviations)
- Escalate complex or urgent customer queries to the Line Manager when required
- Assist with the implementation of relevant projects when necessary
- Carry out any other reasonable duties as assigned
Health, Safety & Compliance
- Demonstrate knowledge of Good Distribution Practice (GDP)
- Take responsibility for personal health and safety and ensure the work area is safe and compliant
- Report any health and safety concerns to the Line Manager
About You
- Strong customer service and administrative skills
- Confident communicator, both written and verbal
- Well‑organised with good attention to detail
- Able to work effectively as part of a small team
- Willing to learn and support other functions when required
Additional Details
- Seniority level: Entry level
- Employment type: Temporary
- Job function: Customer Service
- Industries: Administrative and Support Services
If you are a proactive and reliable individual looking to develop your career in customer services within a distribution environment, we would love to hear from you.
Customer Service Admin employer: Pop Culture Beast
Contact Detail:
Pop Culture Beast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about us that excites you.
✨Tip Number 2
Practice your communication skills! As a Customer Service Admin, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during interviews! Ask questions about the team and the role. This shows you're genuinely interested and ready to jump in and help out wherever needed.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your enthusiasm for the role and remind them of your skills.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at the Chapeltown Distribution Centre and how you can contribute to our customer service goals.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Pop Culture Beast
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer returns and service administration. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Admin, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. Practising common customer service scenarios can also help you feel more confident during the interview.
✨Highlight Your Team Spirit
Since this role involves working closely with a small team, be ready to discuss your experience in collaborative environments. Share specific instances where you’ve supported colleagues or contributed to team goals, showing that you’re a reliable team player.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
