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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring a warm welcome and smooth guest experiences.
- Company: Join a brand new concept in London with a focus on excellence and guest satisfaction.
- Benefits: Enjoy perks like free meals, health support, and a duvet day allowance.
- Why this job: Be part of an exciting venture and shape the future of guest services.
- Qualifications: Experience in guest services, strong leadership, and excellent communication skills.
- Other info: Opportunities for growth into management roles as the company expands.
The predicted salary is between 36000 - 60000 £ per year.
Reception Supervisor – London Be part of something special from the start! We\’re recruiting now for this exciting role, with a planned start date in February 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture. What This Role Is Here To Do (Role Purpose) As Reception Supervisor, you are the on-shift lead for the front desk – bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walk-ins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouse\’s values. What Success Looks Like Guests are greeted warmly and seated promptly with accurate wait-time communication. Bookings, walk-ins, and special occasions are managed smoothly with minimal queues or bottlenecks. Host team follows clear running orders and standards; handovers are accurate and timely. VIPs and group bookings are handled with confidence and care, with clear notes in the system. Communication with floor, bar, kitchen, and events is proactive and precise. Reception area is immaculately presented and guest-ready at all times. Positive guest feedback increases; issues are anticipated and resolved early. Where This Role Can Take You With continued growth, development, and results, this role can grow into: Reception Manager Events & Bookings Coordinator Our Way of Working This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality Skills, Knowledge and Expertise Proven experience in a host/reception or guest services role, ideally in a premium, high volume venue. Confident shift leader: calm under pressure, decisive, and solutions focused. Excellent communicator – clear, kind, and direct with guests and teammates. Strong command of bookings/guest management software and comfort with digital tools. Meticulous attention to detail in presentation, notes, and handovers. Skilled in conflict resolution and complaint handling; diplomatic and professional. High personal standards: punctual, well presented, and a role model for Poolhouse values. Benefits Lead the host team on shift to deliver a world class welcome and farewell. Operate and maintain the bookings/reservations system with accuracy (notes, tags, capacity control). Manage guest flow during busy periods; allocate tables and lanes to maximise experience and efficiency. Provide on the floor coaching, feedback, and micro training to hosts; support new starter onboarding. Deliver or support pre shift briefings (standards, VIPs, events, timings, safety notes). Handle escalations, guest complaints, and special requests professionally; follow up to closure. Liaise closely with floor, bar, kitchen, and events to coordinate timings, turnarounds, and service pace. Ensure reception, cloakroom, and entry areas are pristine and guest ready; manage lost property per SOP. Keep accurate system notes and logs for group bookings, VIPs, incidents, and day end handovers. Monitor queue management tools and communicate transparent wait times to guests. Support event check ins and large group arrivals with clear signage, staging, and guest guidance. Uphold presentation standards (grooming, tone, etiquette) and model Poolhouse behaviours. Follow health & safety, licensing, and data privacy procedures relevant to front of house operations. Benefits Employee \’Success Share Scheme\’ Free Health Assured EAP membership (counselling, life coaching, legal and financial support) Perks and Discounts platform 100 Monthly Employee rewards Medicash Health Cash plan Wagestream access (early pay & savings tools) Paid volunteer day for a charity of your choice A Duvet Day Allowance Birthdays off Free nutritious meals at work Twice yearly Poolhouse Socials41bf1e1f-b16b-4260-a40a-17c77a06fd15
Reception Supervisor - London employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to be clear and kind when interacting with guests and teammates. Try role-playing common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you handled guest complaints or escalations effectively. This will demonstrate your calm professionalism and ability to manage pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for being part of our exciting new venture right from the start!
We think you need these skills to ace Reception Supervisor - London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to guest services.
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your experience in managing bookings and leading teams, and don’t forget to mention any specific software you’re comfortable with. We love seeing how your skills align with our values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at POOLHOUSE
✨Know the Company Inside Out
Before your interview, take some time to research Poolhouse and its values. Understand their commitment to guest experience and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate your ability to lead a team under pressure. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your calmness and decisiveness in challenging situations to impress the interviewers.
✨Practice Your Communication Style
Effective communication is key in this role. During the interview, practice clear and kind communication. You might even want to role-play common scenarios you could face at the reception desk, such as handling a complaint or managing a busy check-in period, to showcase your skills.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and present yourself well for the interview. This not only reflects your personal standards but also shows that you understand the importance of presentation in a premium environment like Poolhouse.
