At a Glance
- Tasks: Lead the front desk team, ensuring a warm welcome and smooth guest experiences.
- Company: Join a brand new concept with a founding team vibe.
- Benefits: Exciting career growth opportunities and a chance to shape a fresh venture.
- Other info: Planned start date in January 2026 gives you time to prepare.
- Why this job: Be part of something special from the start and make your mark.
- Qualifications: Strong communication skills and a passion for guest service.
The predicted salary is between 36000 - 60000 £ per year.
Reception Supervisor
Location: London, Liverpool Street
Department: Host
Compensation: £12.21 - £18.00 per hour
Start date: February 2026
Role Purpose
As Reception Supervisor, you are the on‑shift lead for the front desk — bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walk‑ins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouse’s values.
Success Looks Like
- Guests are greeted warmly and seated promptly with accurate wait‑time communication.
- Bookings, walk‑ins, and special occasions are managed smoothly with minimal queues or bottlenecks.
- Host team follows clear running orders and standards; handovers are accurate and timely.
- VIPs and group bookings are handled with confidence and care, with clear notes in the system.
- Communication with floor, bar, kitchen, and events is proactive and precise.
- Reception area is immaculately presented and guest‑ready at all times.
- Positive guest feedback increases; issues are anticipated and resolved early.
Career Path
- Reception Manager
- Events & Bookings Coordinator
Key Responsibilities
- Lead the host team on shift to deliver a world‑class welcome and farewell.
- Operate and maintain the bookings/reservations system with accuracy (notes, tags, capacity control).
- Manage guest flow during busy periods; allocate tables and lanes to maximise experience and efficiency.
- Provide on‑the‑floor coaching, feedback, and micro‑training to hosts; support new starter onboarding.
- Deliver or support pre‑shift briefings (standards, VIPs, events, timings, safety notes).
- Handle escalations, guest complaints, and special requests professionally; follow up to closure.
- Liaise closely with floor, bar, kitchen, and events to coordinate timings, turnarounds, and service pace.
- Ensure reception, cloakroom, and entry areas are pristine and guest‑ready; manage lost property per SOP.
- Keep accurate system notes and logs for group bookings, VIPs, incidents, and day‑end handovers.
- Monitor queue‑management tools and communicate transparent wait times to guests.
- Support event check‑ins and large group arrivals with clear signage, staging, and guest guidance.
- Uphold presentation standards (grooming, tone, etiquette) and model Poolhouse behaviours.
- Follow health & safety, licensing, and data‑privacy procedures relevant to front‑of‑house operations.
Skills, Knowledge & Expertise
- Proven experience in a host/reception or guest services role, ideally in a premium, high‑volume venue.
- Confident shift leader: calm under pressure, decisive, and solutions‑focused.
- Excellent communicator – clear, kind, and direct with guests and teammates.
- Strong command of bookings/guest‑management software and comfort with digital tools.
- Meticulous attention to detail in presentation, notes, and handovers.
- Skilled in conflict resolution and complaint handling; diplomatic and professional.
- High personal standards: punctual, well‑presented, and a role model for Poolhouse values.
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
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Reception Supervisor employer: POOLHOUSE
At Poolhouse, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As an Assistant General Manager, you'll enjoy competitive benefits, opportunities for professional development, and the chance to make a real impact in a dynamic environment that prioritises guest satisfaction and team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like POOLHOUSE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to POOLHOUSE
Don't be shy about reaching out to POOLHOUSE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about POOLHOUSE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at POOLHOUSE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
