Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team, ensuring a warm welcome and smooth guest experiences.
- Company: Join a brand new concept with a founding team vibe.
- Benefits: Exciting career growth opportunities and a chance to shape a fresh venture.
- Why this job: Be part of something special from the start and make your mark.
- Qualifications: Strong communication skills and a passion for guest service.
- Other info: Planned start date in January 2026 gives you time to prepare.
The predicted salary is between 36000 - 60000 £ per year.
Reception Supervisor
Location: London, Liverpool Street
Department: Host
Compensation: £12.21 – £18.00 per hour
Start date: February 2026
Role Purpose
As Reception Supervisor, you are the on‑shift lead for the front desk — bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walk‑ins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouse’s values.
Success Looks Like
- Guests are greeted warmly and seated promptly with accurate wait‑time communication.
- Bookings, walk‑ins, and special occasions are managed smoothly with minimal queues or bottlenecks.
- Host team follows clear running orders and standards; handovers are accurate and timely.
- VIPs and group bookings are handled with confidence and care, with clear notes in the system.
- Communication with floor, bar, kitchen, and events is proactive and precise.
- Reception area is immaculately presented and guest‑ready at all times.
- Positive guest feedback increases; issues are anticipated and resolved early.
Career Path
- Reception Manager
- Events & Bookings Coordinator
Key Responsibilities
- Lead the host team on shift to deliver a world‑class welcome and farewell.
- Operate and maintain the bookings/reservations system with accuracy (notes, tags, capacity control).
- Manage guest flow during busy periods; allocate tables and lanes to maximise experience and efficiency.
- Provide on‑the‑floor coaching, feedback, and micro‑training to hosts; support new starter onboarding.
- Deliver or support pre‑shift briefings (standards, VIPs, events, timings, safety notes).
- Handle escalations, guest complaints, and special requests professionally; follow up to closure.
- Liaise closely with floor, bar, kitchen, and events to coordinate timings, turnarounds, and service pace.
- Ensure reception, cloakroom, and entry areas are pristine and guest‑ready; manage lost property per SOP.
- Keep accurate system notes and logs for group bookings, VIPs, incidents, and day‑end handovers.
- Monitor queue‑management tools and communicate transparent wait times to guests.
- Support event check‑ins and large group arrivals with clear signage, staging, and guest guidance.
- Uphold presentation standards (grooming, tone, etiquette) and model Poolhouse behaviours.
- Follow health & safety, licensing, and data‑privacy procedures relevant to front‑of‑house operations.
Skills, Knowledge & Expertise
- Proven experience in a host/reception or guest services role, ideally in a premium, high‑volume venue.
- Confident shift leader: calm under pressure, decisive, and solutions‑focused.
- Excellent communicator – clear, kind, and direct with guests and teammates.
- Strong command of bookings/guest‑management software and comfort with digital tools.
- Meticulous attention to detail in presentation, notes, and handovers.
- Skilled in conflict resolution and complaint handling; diplomatic and professional.
- High personal standards: punctual, well‑presented, and a role model for Poolhouse values.
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
#J-18808-Ljbffr
Reception Supervisor employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes this place tick. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their exciting new venture.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be the face of the operation. Role-play common scenarios with friends or family to nail down how you'd handle guest interactions, bookings, and any tricky situations that might pop up.
✨Tip Number 3
Show off your leadership chops! Be ready to share examples of how you've coached or led a team in the past. Highlighting your ability to manage the front desk and keep things running smoothly will make you stand out as a candidate who can really make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us from the get-go. Don’t miss out on this chance to be part of something special!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what excites you about the Reception Supervisor role.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your experience in managing front desk operations and how you can contribute to creating a warm and welcoming atmosphere for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at POOLHOUSE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Supervisor. Familiarise yourself with managing bookings, handling escalations, and coaching hosts. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be the face of the operation. Prepare examples of how you've successfully managed guest interactions in the past. Highlight your ability to remain calm under pressure and how you ensure guests feel welcomed and valued.
✨Demonstrate Team Leadership
Think about times when you've led a team or coached others. Be ready to discuss your approach to maintaining high standards and ensuring smooth operations. This will show that you can effectively bridge the Host team and the Reception Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about the new concept and how the reception team will contribute to its success. This not only shows your interest but also helps you gauge if the company culture aligns with your values. It’s a great way to leave a lasting impression!
