Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences.
- Company: Join a brand new concept with a fresh and exciting vision.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting opportunity to make your mark in a dynamic environment.
- Why this job: Be part of a founding team and shape a unique venture from the ground up.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Reception SupervisorLocation: London, Liverpool Street
Department: Host
Compensation: ÂŁ12.21 â ÂŁ18.00 per hour
Start date: February 2026
Role PurposeAs Reception Supervisor, you are the onâshift lead for the front desk â bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walkâins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouseâs values.
Success Looks Like
Guests are greeted warmly and seated promptly with accurate waitâtime communication.
Bookings, walkâins, and special occasions are managed smoothly with minimal queues or bottlenecks.
Host team follows clear running orders and standards; handovers are accurate and timely.
VIPs and group bookings are handled with confidence and care, with clear notes in the system.
Communication with floor, bar, kitchen, and events is proactive and precise.
Reception area is immaculately presented and guestâready at all times.
Positive guest feedback increases; issues are anticipated and resolved early.
Career Path
Reception Manager
Events & Bookings Coordinator
Key Responsibilities
Lead the host team on shift to deliver a worldâclass welcome and farewell.
Operate and maintain the bookings/reservations system with accuracy (notes, tags, capacity control).
Manage guest flow during busy periods; allocate tables and lanes to maximise experience and efficiency.
Provide onâtheâfloor coaching, feedback, and microâtraining to hosts; support new starter onboarding.
Deliver or support preâshift briefings (standards, VIPs, events, timings, safety notes).
Handle escalations, guest complaints, and special requests professionally; follow up to closure.
Liaise closely with floor, bar, kitchen, and events to coordinate timings, turnarounds, and service pace.
Ensure reception, cloakroom, and entry areas are pristine and guestâready; manage lost property per SOP.
Keep accurate system notes and logs for group bookings, VIPs, incidents, and dayâend handovers.
Monitor queueâmanagement tools and communicate transparent wait times to guests.
Support event checkâins and large group arrivals with clear signage, staging, and guest guidance.
Uphold presentation standards (grooming, tone, etiquette) and model Poolhouse behaviours.
Follow health & safety, licensing, and dataâprivacy procedures relevant to frontâofâhouse operations.
Skills, Knowledge & Expertise
Proven experience in a host/reception or guest services role, ideally in a premium, highâvolume venue.
Confident shift leader: calm under pressure, decisive, and solutionsâfocused.
Excellent communicator â clear, kind, and direct with guests and teammates.
Strong command of bookings/guestâmanagement software and comfort with digital tools.
Meticulous attention to detail in presentation, notes, and handovers.
Skilled in conflict resolution and complaint handling; diplomatic and professional.
High personal standards: punctual, wellâpresented, and a role model for Poolhouse values.
Benefits
Employee âSuccess Share Schemeâ
Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
Perks and Discounts platform
ÂŁ100 Monthly Employee rewards
Medicash Health Cash plan
Wagestream access (early pay & savings tools)
Paid volunteer day for a charity of your choice
A Duvet Day Allowance
Birthdays off
Free nutritious meals at work
Twice yearly Poolhouse Socials
#J-18808-Ljbffr
Reception Supervisor employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Reception Supervisor
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes itâs not just what you know, but who you know!
â¨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help us nail down those tricky questions and boost your confidence when itâs time to shine.
â¨Tip Number 3
Dress to impress! First impressions matter, so make sure youâre looking sharp for your interview. A smart outfit can give you that extra boost of confidence we all need.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Donât forget to apply through our website for the best chance!
We think you need these skills to ace Reception Supervisor
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications, so donât be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor position. Highlight relevant experience and skills that align with what weâre looking for, showing us why youâre the perfect fit for our new venture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity as part of our founding team.
How to prepare for a job interview at POOLHOUSE
â¨Know the Company Inside Out
Before your interview, take some time to research the company and its new concept. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their founding team.
â¨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Be ready to discuss how you motivate others and ensure smooth operations during your shifts.
â¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios can give you the confidence to respond effectively.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask insightful questions. Inquire about the company culture, the expectations for the Reception Supervisor role, and how success is measured. This shows that you're not just interested in the job, but also in contributing to the company's growth.