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- Tasks: Lead the reception team and ensure exceptional guest experiences.
- Company: Join a brand new concept with a fresh and exciting vision.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a founding team and shape a unique venture from the ground up.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Exciting opportunity to make your mark in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Reception SupervisorLocation: London, Liverpool Street
Department: Host
Compensation: £12.21 – £18.00 per hour
Start date: February 2026
Role PurposeAs Reception Supervisor, you are the on‐shift lead for the front desk — bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walk‐ins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouse\’s values.
Success Looks Like
Guests are greeted warmly and seated promptly with accurate wait‐time communication.
Bookings, walk‐ins, and special occasions are managed smoothly with minimal queues or bottlenecks.
Host team follows clear running orders and standards; handovers are accurate and timely.
VIPs and group bookings are handled with confidence and care, with clear notes in the system.
Communication with floor, bar, kitchen, and events is proactive and precise.
Reception area is immaculately presented and guest‐ready at all times.
Positive guest feedback increases; issues are anticipated and resolved early.
Career Path
Reception Manager
Events & Bookings Coordinator
Key Responsibilities
Lead the host team on shift to deliver a world‐class welcome and farewell.
Operate and maintain the bookings/reservations system with accuracy (notes, tags, capacity control).
Manage guest flow during busy periods; allocate tables and lanes to maximise experience and efficiency.
Provide on‐the‐floor coaching, feedback, and micro‐training to hosts; support new starter onboarding.
Deliver or support pre‐shift briefings (standards, VIPs, events, timings, safety notes).
Handle escalations, guest complaints, and special requests professionally; follow up to closure.
Liaise closely with floor, bar, kitchen, and events to coordinate timings, turnarounds, and service pace.
Ensure reception, cloakroom, and entry areas are pristine and guest‐ready; manage lost property per SOP.
Keep accurate system notes and logs for group bookings, VIPs, incidents, and day‐end handovers.
Monitor queue‐management tools and communicate transparent wait times to guests.
Support event check‐ins and large group arrivals with clear signage, staging, and guest guidance.
Uphold presentation standards (grooming, tone, etiquette) and model Poolhouse behaviours.
Follow health & safety, licensing, and data‐privacy procedures relevant to front‐of‐house operations.
Skills, Knowledge & Expertise
Proven experience in a host/reception or guest services role, ideally in a premium, high‐volume venue.
Confident shift leader: calm under pressure, decisive, and solutions‐focused.
Excellent communicator – clear, kind, and direct with guests and teammates.
Strong command of bookings/guest‐management software and comfort with digital tools.
Meticulous attention to detail in presentation, notes, and handovers.
Skilled in conflict resolution and complaint handling; diplomatic and professional.
High personal standards: punctual, well‐presented, and a role model for Poolhouse values.
Benefits
Employee \’Success Share Scheme\’
Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
Perks and Discounts platform
£100 Monthly Employee rewards
Medicash Health Cash plan
Wagestream access (early pay & savings tools)
Paid volunteer day for a charity of your choice
A Duvet Day Allowance
Birthdays off
Free nutritious meals at work
Twice yearly Poolhouse Socials
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Reception Supervisor employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help us nail down those tricky questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you’re looking sharp for your interview. A smart outfit can give you that extra boost of confidence we all need.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor position. Highlight relevant experience and skills that align with what we’re looking for, showing us why you’re the perfect fit for our new venture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as part of our founding team.
How to prepare for a job interview at POOLHOUSE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its new concept. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their founding team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Be ready to discuss how you motivate others and ensure smooth operations during your shifts.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios can give you the confidence to respond effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company culture, the expectations for the Reception Supervisor role, and how success is measured. This shows that you're not just interested in the job, but also in contributing to the company's growth.
