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- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: A top hospitality service provider in Greater London.
- Benefits: Competitive pay, health support, and monthly rewards.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in guest services and strong communication skills.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality service provider in Greater London seeks a Reception Supervisor to manage front desk operations and ensure exceptional guest experiences. This role involves leading the host team, handling bookings, and ensuring the reception area is welcoming and efficient.
Ideal candidates will have experience in guest services, excellent communication skills, and a calm demeanor under pressure.
This position offers competitive pay and various employee benefits including health support and monthly rewards.
Front Desk Lead — Premium Guest Experience in London employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Lead — Premium Guest Experience in London
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest experience, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your leadership abilities during the interview. Share examples of how you've successfully managed a team or handled difficult situations in the past. This will demonstrate that you're ready to take on the Reception Supervisor role.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Front Desk Lead — Premium Guest Experience in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a warm and welcoming vibe to our front desk. Don’t be afraid to share a bit about yourself and what makes you passionate about guest services.
Tailor Your Experience: Make sure to highlight your relevant experience in guest services. We’re looking for someone who can lead our host team effectively, so mention any previous roles where you’ve managed or supervised others, and how you’ve contributed to creating exceptional guest experiences.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points for your skills and achievements to make it easy for us to see why you’d be a great fit for the role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at POOLHOUSE
✨Know the Company Inside Out
Before your interview, do some research on the hospitality service provider. Understand their values, mission, and what sets them apart in the Greater London area. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Service Skills
Prepare specific examples from your past experiences that highlight your guest service skills. Think about times when you went above and beyond for a guest or handled a difficult situation with grace. This will demonstrate your ability to ensure exceptional guest experiences.
✨Practice Calmness Under Pressure
Since the role requires a calm demeanour under pressure, consider practising common interview scenarios that might be stressful. Role-playing with a friend can help you articulate your thoughts clearly and maintain composure, which is crucial for a Reception Supervisor.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, how success is measured in the role, or what challenges the reception team currently faces. This shows that you’re not just interested in the job, but also in contributing positively to the team.
