At a Glance
- Tasks: Welcome guests with warmth and manage bookings for a smooth experience.
- Company: Join the exciting opening team at Poolhouse in London.
- Benefits: Enjoy competitive pay, health perks, and fun employee rewards.
- Other info: Opportunities for career growth and a vibrant team culture.
- Why this job: Be the first and last impression, creating memorable experiences for guests.
- Qualifications: Experience in hospitality and excellent communication skills required.
The predicted salary is between 12 - 16 £ per hour.
We’re looking for experienced front‑of‑house professionals who set the tone from the very first moment. As part of Poolhouse’s opening team for our February 2026 launch, this role is reserved for hosts and receptionists who already operate with confidence, warmth, and control in busy, guest‑facing environments. You’ll be the first and last impression of the brand, so prior experience in premium or high‑volume hospitality is essential.
Role Purpose
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.
What Success Looks Like
- Guests feel immediately welcome and well looked after
- Bookings and arrivals are handled efficiently and with care
- Guest flow is managed seamlessly during peak and quiet times
- Front‑of‑house team are supported with up‑to‑date guest info
- Queues are avoided and table turnover is managed smoothly
- You bring energy, clarity, and calmness to busy moments
Where This Role Can Take You
- Front of House Manager
- Events Coordinator
Our Way of Working
- Experience Obsessed
- Take Care
- Seek Excellence
- Integrity
- Elite Sports Team Mentality
Key Responsibilities
- Welcome every guest with warmth, energy, and confidence
- Manage the booking system and guest list with attention to detail
- Communicate expected wait times, table availability, and venue layout
- Proactively monitor guest movement and adjust flow where needed
- Act as the point of contact for bookings, walk‑ins, and special occasions
- Liaise with FOH team to ensure tables are guest‑ready and properly turned over
- Support queue management and minimise guest wait times
- Handle guest queries or concerns professionally and positively
- Keep the host stand organised and presentable at all times
- Assist with cloakroom duties and guest belongings when required
- Keep a calm head and a smile during busy periods
Skills, Knowledge and Expertise
- Friendly, confident, and articulate communicator
- Highly organised and comfortable managing multiple bookings at once
- Calm under pressure with a guest‑first attitude
- Naturally warm and welcoming with excellent people skills
- Comfortable using booking software and digital tools
- Able to read the room and adapt tone and pace accordingly
- Works well in a team and supports others to deliver seamless service
- Strong attention to cleanliness, detail, and appearance of the welcome area
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Host employer: POOLHOUSE
At Poolhouse, we pride ourselves on creating a vibrant and supportive work environment where our hosts are the heartbeat of our guest experience. Located in the bustling London Liverpool Street, we offer competitive pay, a range of employee benefits including health support and rewards, and opportunities for career advancement within the hospitality sector. Join us as we launch in February 2026 and be part of a team that values warmth, excellence, and a shared commitment to outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, booking system, and menu. This way, you can confidently answer any questions guests might have and create a welcoming atmosphere right from the start.
✨Tip Number 2
Practice your warm welcome! A genuine smile and friendly greeting can set the tone for an amazing guest experience. Think about how you can make each guest feel special as they walk through the door.
✨Tip Number 3
Stay calm under pressure! Busy shifts can get hectic, but keeping your cool will help you manage bookings and guest flow smoothly. Remember, your energy can influence the vibe of the entire venue!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate hosts who can bring their unique flair to our team. Let’s make Poolhouse the go-to spot together!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warmth and confidence you bring to a guest-facing role. Don’t be afraid to show us how you’d make our guests feel welcome from the very first moment.
Highlight Relevant Experience:Make sure to emphasise any previous experience in premium or high-volume hospitality. We’re looking for hosts who can handle busy environments with ease, so share specific examples of how you've managed bookings or guest flow in the past.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application reflects the same care we expect in managing our bookings and guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as part of Poolhouse’s opening team!
How to prepare for a job interview at POOLHOUSE
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Poolhouse and its vibe. Visit the location if you can, or check out their website and social media. Understanding the atmosphere and what makes it unique will help you convey your enthusiasm and fit for the role.
✨Showcase Your People Skills
As a Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've created welcoming experiences in previous roles. Highlight your communication skills and how you handle busy situations with grace and warmth.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage bookings and guest flow. Bring up any relevant experience with booking systems or handling multiple tasks at once. Showing that you can keep things running smoothly, even during peak times, will set you apart.
✨Emphasise Teamwork and Adaptability
Poolhouse values a team mentality, so be ready to talk about how you work well with others. Share instances where you’ve supported your team during busy periods or adapted to changing circumstances. This will show that you’re not just a great host, but also a fantastic team player.
