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For Companies At a Glance
- Tasks: Welcome guests with warmth and manage bookings for a smooth experience.
- Company: Join the exciting opening team at Poolhouse in London.
- Benefits: Competitive pay, health perks, employee rewards, and free meals.
- Why this job: Be the first impression and create memorable experiences for guests.
- Qualifications: Experience in hospitality and excellent communication skills required.
- Other info: Opportunities for career growth and a fun team environment.
The predicted salary is between 12 - 16 £ per hour.
We’re looking for experienced front‑of‑house professionals who set the tone from the very first moment. As part of Poolhouse’s opening team for our February 2026 launch, this role is reserved for hosts and receptionists who already operate with confidence, warmth, and control in busy, guest‑facing environments. You’ll be the first and last impression of the brand, so prior experience in premium or high‑volume hospitality is essential.
What This Role Is Here To Do (Role Purpose)
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.
What Success Looks Like
- Guests feel immediately welcome and well looked after
- Bookings and arrivals are handled efficiently and with care
- Guest flow is managed seamlessly during peak and quiet times
- Front‑of‑house team are supported with up‑to‑date guest info
- Queues are avoided and table turnover is managed smoothly
- You bring energy, clarity, and calmness to busy moments
Where This Role Can Take You
- Front of House Manager
- Events Coordinator
Our Way of Working
- Experience Obsessed
- Take Care
- Seek Excellence
- Integrity
- Elite Sports Team Mentality
Key Responsibilities
- Welcome every guest with warmth, energy, and confidence
- Manage the booking system and guest list with attention to detail
- Communicate expected wait times, table availability, and venue layout
- Proactively monitor guest movement and adjust flow where needed
- Act as the point of contact for bookings, walk‑ins, and special occasions
- Liaise with FOH team to ensure tables are guest‑ready and properly turned over
- Support queue management and minimise guest wait times
- Handle guest queries or concerns professionally and positively
- Keep the host stand organised and presentable at all times
- Assist with cloakroom duties and guest belongings when required
- Keep a calm head and a smile during busy periods
Skills, Knowledge and Expertise
- Friendly, confident, and articulate communicator
- Highly organised and comfortable managing multiple bookings at once
- Calm under pressure with a guest‑first attitude
- Naturally warm and welcoming with excellent people skills
- Comfortable using booking software and digital tools
- Able to read the room and adapt tone and pace accordingly
- Works well in a team and supports others to deliver seamless service
- Strong attention to cleanliness, detail, and appearance of the welcome area
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Host employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, booking system, and menu. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first impression for guests, rehearse how you’d greet them. A confident and friendly approach can set you apart from other candidates.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy environments before. Whether it’s handling bookings or keeping things running smoothly, let them know you can keep the good vibes flowing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the warmth and confidence you bring to a guest-facing role. Don’t be afraid to show us how you connect with people.
Highlight Relevant Experience: Make sure to emphasise any previous experience in premium or high-volume hospitality. We’re looking for hosts who can handle busy environments with ease, so share those stories that showcase your skills!
Be Organised: Your application should be as organised as you are! Keep it clear and concise, and make sure to proofread for any typos. A well-structured application reflects the attention to detail we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at POOLHOUSE
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Poolhouse and its vibe. Check out their website, social media, and any reviews to understand what makes them unique. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've created welcoming experiences in previous roles. Highlight your warm communication style and how you handle busy situations with grace.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage bookings and guest flow. Bring up any tools or systems you’ve used in the past to keep things running smoothly. This will show that you can handle the fast-paced environment they’re looking for.
✨Stay Calm Under Pressure
Expect situational questions that test your ability to remain composed during busy times. Think of scenarios where you successfully managed stress and kept a positive attitude. This will reassure them that you can maintain the good vibes even when things get hectic.
