At a Glance
- Tasks: Bring people together and host unforgettable games with energy and charm.
- Company: Exciting new venue, Poolhouse, opening in February 2026.
- Benefits: Competitive pay, health perks, employee rewards, and free meals.
- Other info: Join a dynamic team and grow into roles like Events Coordinator or Duty Manager.
- Why this job: Be the life of the party and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a confident, engaging personality.
The predicted salary is between 12 - 17 £ per hour.
This is a specialist role for confident, guest-facing professionals — not an entry-level position. Poolhouse is recruiting experienced Games Hosts to join our founding team ahead of our February 2026 opening. We’re looking for people who are already comfortable commanding a room, explaining experiences clearly, managing groups, and keeping energy high under pressure. If you’ve worked in interactive, experiential, or high-engagement hospitality before and love being at the centre of the action, this is your chance to help define a brand-new concept from day one.
Role Purpose: This role is all about bringing people together and making games unforgettable. As a Games Host, you’ll be the personality that gets groups excited, explains the rules with clarity and charm, and keeps the energy high throughout. You’ll ensure that every guest feels comfortable, included, and entertained, while also confidently handling the practical side, from troubleshooting small tech issues to coordinating food and drinks for the group. Your confidence, warmth, and likeability will set the tone for each event.
What Success Looks Like:
- Guests feel welcomed, comfortable, and engaged from the start.
- Games are explained clearly and played smoothly, with all participants involved.
- You troubleshoot minor tech issues quickly, keeping the fun flowing.
- Food and drinks arrive seamlessly, coordinated without fuss.
- Guests leave feeling they’ve had a unique, memorable, and well-hosted experience.
- Teams register easily, understand how to play, and enjoy their time without confusion.
- Your personality makes you a highlight of the Poolhouse experience.
Key Responsibilities:
- Greet guests warmly and guide them through the Poolhouse experience.
- Take food and drink orders with accuracy, efficiency, and style.
- Make recommendations confidently and upsell where appropriate.
- Ensure prompt delivery of items and check back at the right moments.
- Clear and reset tables with speed and attention to hygiene standards.
- Operate POS and handheld ordering devices with ease.
- Keep your section clean, tidy, and guest-ready at all times.
- Communicate clearly with the kitchen, bar, and floor teams.
- Be proactive in solving guest queries or issues with a calm, can-do attitude.
- Support team members during busy periods or shift changes.
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism.
Skills, Knowledge and Expertise:
- Welcome groups warmly, register teams, and explain game rules clearly and engagingly.
- Host and facilitate events, ensuring everyone feels included and enjoys themselves.
- Troubleshoot small tech issues quickly and calmly, keeping games running smoothly.
- Coordinate food and drinks service for groups, working with the bar and kitchen teams.
- Keep energy levels high and adapt your style to the mood of the group.
- Monitor guest experience throughout, checking in to resolve issues before they become problems.
- Support wider team goals by stepping in wherever needed.
Benefits:
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Games Host employer: POOLHOUSE
At Poolhouse, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As an Assistant General Manager, you'll enjoy competitive benefits, opportunities for professional development, and the chance to make a real impact in a dynamic environment that prioritises guest satisfaction and team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Games Host
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Poolhouse's social media and website. Understanding their brand and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your hosting skills! Gather some friends for a game night and take charge. This will not only boost your confidence but also give you real-life examples to share during your interview about how you keep energy high and manage groups.
✨Tip Number 3
Be ready to showcase your personality! As a Games Host, your charm is key. Think of ways to demonstrate your warmth and likeability in the interview—maybe share a fun story from a previous role where you made a memorable experience for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the Poolhouse team right from the start.
We think you need these skills to ace Games Host
Some tips for your application 🫡
Show Your Personality:As a Games Host, your personality is key! Make sure your application reflects your confidence and warmth. Use a friendly tone and let your enthusiasm for the role shine through.
Be Clear and Engaging:Just like you'll be explaining game rules to guests, ensure your application is clear and engaging. Avoid jargon and keep it straightforward so we can easily see how you fit the role.
Highlight Relevant Experience:We want to know about your past experiences in interactive or high-engagement hospitality. Share specific examples that showcase your ability to manage groups and keep energy levels high!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Poolhouse.
How to prepare for a job interview at POOLHOUSE
✨Show Your Hosting Skills
During the interview, demonstrate your ability to engage and command a room. Use examples from your past experiences where you successfully hosted events or managed groups, highlighting how you kept the energy high and ensured everyone felt included.
✨Know the Games Inside Out
Familiarise yourself with the types of games you might be hosting. Be ready to explain the rules clearly and engagingly, as this is a key part of the role. Practising how you would introduce a game can really impress your interviewers.
✨Stay Calm Under Pressure
Prepare for potential scenarios where things might not go as planned, like tech issues or managing large groups. Share examples of how you've handled similar situations in the past, showcasing your calm and proactive approach.
✨Emphasise Team Spirit
Poolhouse values an elite sports team mentality, so highlight your experience working collaboratively. Discuss how you’ve supported team members during busy times and contributed to creating a positive environment, which is crucial for a successful hosting experience.
