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- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: A top hospitality service provider in Greater London.
- Benefits: Competitive pay, health support, and monthly rewards.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in guest services and strong communication skills.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality service provider in Greater London seeks a Reception Supervisor to manage front desk operations and ensure exceptional guest experiences. This role involves leading the host team, handling bookings, and ensuring the reception area is welcoming and efficient.
Ideal candidates will have:
- Experience in guest services
- Excellent communication skills
- A calm demeanor under pressure
This position offers competitive pay and various employee benefits including health support and monthly rewards.
Front Desk Lead — Premium Guest Experience employer: POOLHOUSE
Contact Detail:
POOLHOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Lead — Premium Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Front Desk Lead position!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your guest service experience and how you handle pressure—these are key for the role!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for interviews or networking events.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out. Don’t miss out on your dream job in guest services!
We think you need these skills to ace Front Desk Lead — Premium Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest services shine through! We want to see how you can create exceptional experiences for our guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Desk Lead role. We’re looking for specific skills like communication and leadership, so highlight those experiences that align with what we’re after!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Use a friendly tone but keep it polished. We want to see your personality, but also your professionalism!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at POOLHOUSE
✨Know the Company Inside Out
Before your interview, do some digging into the hospitality service provider. Understand their values, mission, and what sets them apart in the Greater London area. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
Prepare specific examples from your past experiences where you’ve excelled in guest services. Think about times when you turned a negative experience into a positive one or went above and beyond for a guest. This will demonstrate your ability to ensure exceptional guest experiences.
✨Practice Calmness Under Pressure
Since the role requires a calm demeanour under pressure, consider practising common interview scenarios that might be stressful. Role-play with a friend or family member to simulate high-pressure situations, and focus on how you would handle them while maintaining professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face at the front desk, or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
