What This Role Is Here To Do (Role Purpose)
As Duty Manager at Poolhouse, you're the connector between our front-line team and the bigger picture. You lead the floor with energy, organisation, and confidence – making sure guests feel taken care of, service flows smoothly, and team members are clear, focused, and motivated. You’ll guide and support waiters, runners, and hosts to deliver exceptional service while spotting and solving problems in real time. This is the ideal role for someone ready to grow into an AGM.
What Success Looks Like
- Every shift runs with pace, precision, and positive energy
- Waiters and runners are confident, prepared, and supported
- You lead briefings and debriefs that set the tone and raise standards
- Guests feel well looked after and leave happy
- Communication between FOH, bar, and kitchen is seamless
- You are proactive in solving challenges and creating momentum
- You show clear leadership potential and contribute to a strong culture
Where This Role Can Take You
- Assistant General Manager (AGM)
- General Manager
- Multi-Site Operations
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Skills, Knowledge and Expertise
- Experience in a team leader or floor supervisor role within hospitality
- Highly organised and thrives in fast-paced environments
- Excellent communicator and natural motivator
- Strong delegator who leads by example
- Confident in coaching and giving feedback to others
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Duty Manager employer: POOLHOUSE
At Poolhouse, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As an Assistant General Manager, you'll enjoy competitive benefits, opportunities for professional development, and the chance to make a real impact in a dynamic environment that prioritises guest satisfaction and team collaboration.
