Description
What This Role Is Here To Do (Role Purpose)
This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.
What Success Looks Like
- Guests feel seen, welcomed, and genuinely looked after
- Service is slick, friendly, and consistently on-brand
- Food and drinks are delivered accurately and efficiently
- The space is always clean, calm, and guest-ready
- You anticipate needs, solve small issues before they elevate, and help guests relax and enjoy
- You contribute positively to team culture and performance
Where This Role Can Take You
- Supervisor
- Duty Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Greet guests warmly and guide them through the Poolhouse experience
- Take food and drink orders with accuracy, efficiency, and style
- Make recommendations confidently and upsell where appropriate
- Ensure prompt delivery of items and check back at the right moments
- Clear and reset tables with speed and attention to hygiene standards
- Operate POS and handheld ordering devices with ease
- Keep your section clean, tidy, and guest‑ready at all times
- Communicate clearly with the kitchen, bar, and floor teams
- Be proactive in solving guest queries or issues with a calm, can‑do attitude
- Support team members during busy periods or shift changes
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism
Skills, Knowledge and Expertise
- Confident, warm, and approachable personality
- Great listener with strong communication skills
- Excellent attention to detail
- Quick on your feet and calm under pressure
- Comfortable using digital ordering and payment systems
- Willingness to learn, grow, and take feedback positively
- Strong team player who thrives in a busy, high‑energy environment
- Committed to hygiene, safety, and service standards
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Poolhouse is revolutionising social entertainment
Poolhouse blends the timeless charm of pool with state‑of‑the‑art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.
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Waiter employer: Poolhouse Global Ltd
Join a pioneering team at our brand new venue, where your role as a Host will be integral to crafting unforgettable guest experiences. With a focus on employee well-being, we offer a range of benefits including a Success Share Scheme, health support services, and opportunities for career advancement into roles like Front of House Manager or Events Coordinator. Our vibrant work culture, rooted in care and excellence, ensures that you will thrive in a supportive environment while making a meaningful impact from day one.
