At a Glance
- Tasks: Create memorable guest experiences through warm service and attention to detail.
- Company: Join the vibrant team at Poolhouse in London Liverpool Street.
- Benefits: Enjoy free meals, health support, and monthly rewards.
- Other info: Opportunities for growth into supervisory roles and a fun team culture.
- Why this job: Be the heartbeat of guest journeys and thrive in a high-energy environment.
- Qualifications: Confident, approachable, and a great team player.
This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you'll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you're recommending drinks, taking orders, or making sure a celebration goes smoothly, you'll be the heartbeat of the guest journey.
What Success Looks Like
- Guests feel seen, welcomed, and genuinely looked after
- Service is slick, friendly, and consistently on-brand
- Food and drinks are delivered accurately and efficiently
- The space is always clean, calm, and guest-ready
- You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy
- You contribute positively to team culture and performance
Where This Role Can Take You
- With experience and development, this role could grow into: Supervisor, Duty Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed, Take Care, Seek Excellence, Integrity, Elite Sports Team Mentality.
Key Responsibilities
- Greet guests warmly and guide them through the Poolhouse experience
- Take food and drink orders with accuracy, efficiency, and style
- Make recommendations confidently and upsell where appropriate
- Ensure prompt delivery of items and check back at the right moments
- Clear and reset tables with speed and attention to hygiene standards
- Operate POS and handheld ordering devices with ease
- Keep your section clean, tidy, and guest-ready at all times
- Communicate clearly with the kitchen, bar, and floor teams
- Be proactive in solving guest queries or issues with a calm, can-do attitude
- Support team members during busy periods or shift changes
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism
Skills, Knowledge and Expertise
- Confident, warm, and approachable personality
- Great listener with strong communication skills
- Excellent attention to detail
- Quick on your feet and calm under pressure
- Comfortable using digital ordering and payment systems
- Willingness to learn, grow, and take feedback positively
- Strong team player who thrives in a busy, high-energy environment
- Committed to hygiene, safety, and service standards
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Waiter employer: Poolhouse Global Limited
At Poolhouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and guest satisfaction. As the Assistant General Manager, you'll enjoy a range of benefits including free health support, early pay options, and opportunities for personal growth within a dynamic environment. Join us in London Liverpool Street, where your leadership will not only shape our team but also enhance the overall guest experience, making every day rewarding and impactful.
