Toilet Attendant

Toilet Attendant

Department: Host

Employment Type: Permanent - Part Time

Location: London Liverpool Street

Reporting To: Duty Manager

Compensation: £14.00 / hour

Description

What This Role Is Here To Do (Role Purpose)

As a Toilet Attendant, you are a critical part of Poolhouse’s guest experience. You keep our washrooms immaculate, safe, and well-stocked at all times, while offering warm, discreet guest care. From peak-hour cleaning rounds to rapid issue response, you set the standard for hygiene, presentation, and calm professionalism, ensuring guests feel looked after from start to finish.

What Success Looks Like

• Washrooms are spotless and consistently presented (checklists completed to standard every round).
• No stockouts: soap, paper, hand towels, sanitary products, and fragrance are always available.
• Issues (spills, blockages, breakages) are responded to within minutes and resolved or escalated fast.
• Positive guest feedback; complaints proactively prevented or sensitively handled.
• Health & Safety compliance at all times (COSHH, PPE, signage) with zero preventable incidents.
• Maintenance tickets raised clearly and closed promptly (e.g. leaks, hand dryers, lighting).
• Baby‑change and accessible facilities are clean, functional, and guest‑ready at all times.

Where This Role Can Take You

With experience and development, this role could grow into:

• Front of House Runner
• Host

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Run regular cleaning rounds (with documented checklists) to maintain immaculate standards.
• Clean, sanitise, and polish high‑touch areas (taps, flush plates, handles, dispensers, counters, mirrors).
• Restock consumables proactively: soap, paper, sanitary bins/liners, hand towels, air fresheners.
• Set up and close down to opening/closing standards; reset ambience (lighting, scent, music where applicable).
• Monitor accessibility and baby‑change areas; ensure safe, clean, and fully functional at all times.
• Respond rapidly to radio calls and guest requests; resolve or elevate issues (e.g. blockages, leaks) immediately.
• Place and remove safety signage (e.g. wet floor) appropriately; prevent slips and trip hazards.
• Raise clear maintenance tickets with photos/notes; follow up until resolved.
• Manage back‑of‑house stock: receive, rotate, and count; alert manager before reorder points.
• Support large events with increased rounds, fast resets, and coordinated cleaning windows.
• Handle lost property respectfully and according to procedure.
• Adhere to all Health & Safety standards (COSHH, PPE, manual handling, risk assessments).
• Keep the stewarding/cleaning cupboard organised, labelled, and compliant.
• Collaborate closely with FOH, Bar, and Events teams to maintain seamless guest flow and standards.

Skills, Knowledge and Expertise

• Exceptional eye for detail and pride in presentation.
• Friendly, discreet, and guest‑focused communicator.
• Strong time management; able to prioritise during peak periods.
• Working knowledge of Health & Safety, including COSHH and PPE (training provided).
• Confident using radios and basic apps for checklists and maintenance tickets.
• Reliable team player who embodies Poolhouse values and standards.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials