At a Glance
- Tasks: Support waiters by delivering food and drinks, clearing tables, and ensuring smooth service.
- Company: Join the vibrant team at Poolhouse in London Liverpool Street.
- Benefits: Enjoy free meals, health support, discounts, and a paid volunteer day.
- Other info: Great opportunities for growth into roles like Waiter or Front of House Supervisor.
- Why this job: Be the heartbeat of our restaurant and make every guest's experience unforgettable.
- Qualifications: Strong work ethic, team player, and a positive attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Front of House Runner at Poolhouse, your mission is to support waiters and the wider FOH team to deliver smooth, efficient, guest-first service. You’re the glue that keeps the guest experience moving – anticipating needs, delivering food and drinks promptly, clearing tables, and stepping in wherever needed. Fast-paced, on your feet, and full of energy, you’re a key player in making service feel seamless and enjoyable.
What Success Looks Like
- Guests receive their food and drinks promptly and with care
- Tables are cleared, reset, and guest-ready without delay
- Waiters feel supported and able to focus on great service
- The venue stays clean, organised, and ready for action
- You take pride in high standards and stay calm under pressure
- You’re proactive, dependable, and a positive presence on the team
Where This Role Can Take You
- Waiter
- Bar Support / Barback
- Front of House Supervisor
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Deliver food and drinks from bar/kitchen to tables quickly and accurately
- Clear and reset tables swiftly, maintaining pace and hygiene
- Keep service areas clean, stocked, and organised at all times
- Refill water, condiments, cutlery, and assist with guest needs
- Communicate with waiters and bar/kitchen staff to keep service flowing
- Support glass and plate collections, ensuring back-of-house runs smoothly
- Follow hygiene, safety, and cleanliness standards at all times
- Be a calm, positive, and proactive part of the team
Skills, Knowledge and Expertise
- Strong work ethic and willingness to get stuck in
- Organised and tidy, even under pressure
- Fast, focused, and responsive in a busy environment
- Attention to detail and pride in doing the small things well
- Team player with a proactive, can-do attitude
- Calm and positive, even in high-energy moments
- Good communicator who supports flow and teamwork
- Eager to learn and grow in a dynamic hospitality environment
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Runner employer: Poolhouse Global Limited
At Poolhouse Global Limited, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a crucial role in delivering exceptional guest experiences. Our commitment to employee growth is reflected in our ongoing training opportunities and supportive culture, making it an ideal place for those looking to thrive in the hospitality industry. Located in a dynamic venue, you'll enjoy the unique advantage of being part of a team that values warmth, collaboration, and a passion for service.
StudySmarter Expert Advice🤫
We think this is how you could land Runner
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Poolhouse Global Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Poolhouse Global Limited
Don't be shy about reaching out to Poolhouse Global Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Runner
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Poolhouse Global Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Poolhouse Global Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
