Venue Receptionist
Department: Host
Employment Type: Permanent - Full Time
Location: London Liverpool Street
Reporting To: Reception Manager
Compensation: £16.00 / hour
Description
What This Role Is Here To Do (Role Purpose)
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.
What Success Looks Like
- Guests feel immediately welcome and well looked after
- Bookings and arrivals are handled efficiently and with care
- Guest flow is managed seamlessly during peak and quiet times
- Front-of-house team are supported with up-to-date guest info
- Queues are avoided and table turnover is managed smoothly
- You bring energy, clarity, and calmness to busy moments
Where This Role Can Take You
With experience and development, this role could grow into:
- Events Coordinator
- Reception Supervisor
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Welcome every guest with warmth, energy, and confidence
- Manage the booking system and guest list with attention to detail
- Communicate expected wait times, table availability, and venue layout
- Proactively monitor guest movement and adjust flow where neededAct as the point of contact for bookings, walk-ins, and special occasions
- Liaise with FOH team to ensure tables are guest-ready and properly turned over
- Support queue management and minimise guest wait times
- Handle guest queries or concerns professionally and positively
- Keep the host stand organised and presentable at all times
- Assist with cloakroom duties and guest belongings when required
- Keep a calm head and a smile during busy periods
Skills, Knowledge and Expertise
- Friendly, confident, and articulate communicator
- Highly organised and comfortable managing multiple bookings at once
- Calm under pressure with a guest-first attitude
- Naturally warm and welcoming with excellent people skills
- Comfortable using booking software and digital tools
- Able to read the room and adapt tone and pace accordingly
- Works well in a team and supports others to deliver seamless service
- Strong attention to cleanliness, detail, and appearance of the welcome area
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
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Venue Receptionist in London employer: Poolhouse Global Limited
At Poolhouse Global Limited, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a crucial role in delivering exceptional guest experiences. Our commitment to employee growth is reflected in our ongoing training opportunities and supportive culture, making it an ideal place for those looking to thrive in the hospitality industry. Located in a dynamic venue, you'll enjoy the unique advantage of being part of a team that values warmth, collaboration, and a passion for service.
