At a Glance
- Tasks: Bring groups together, explain game rules, and keep the energy high.
- Company: Join a vibrant team at Poolhouse, where fun meets professionalism.
- Benefits: Enjoy free meals, health support, and perks like early pay.
- Other info: Flexible, dynamic role with opportunities for personal growth and team bonding.
- Why this job: Be the life of the party and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality or customer service is a plus; be a natural people person.
The predicted salary is between 17 - 17 £ per hour.
Games Host
Application Deadline
6 September 2026
Department
Floor
Employment Type
Permanent - Full Time
Location
London Liverpool Street
Reporting To
Duty Manager
Compensation
Description
This role is all about bringing people together and making games unforgettable.
As a Games Host, you’ll be the personality that gets groups excited, explains the rules with clarity and charm, and keeps the energy high throughout.
You’ll ensure that every guest feels comfortable, included, and entertained, while also confidently handling the practical side, from troubleshooting small tech issues to coordinating food and drinks for the group.
Your confidence, warmth, and likeability will set the tone for each event.
Offensive to no one, charming to all — you’ll make sure every guest leaves with a smile and a story to tell.
- Guests feel welcomed, comfortable, and engaged from the start.
- Games are explained clearly and played smoothly, with all participants involved.
- You troubleshoot minor tech issues quickly, keeping the fun flowing.
- Food and drinks arrive seamlessly, coordinated without fuss.
- Guests leave feeling they’ve had a unique, memorable, and well-hosted experience.
- Teams register easily, understand how to play, and enjoy their time without confusion.
- Your personality makes you a highlight of the Poolhouse experience.
- Events Coordinator
- Duty Manager
Every part of this role should be delivered with care, curiosity, and integrity — in line with our Poolhouse values: Experience Obsessed, Seek Excellence, Integrity, Take Care, and Elite Sports Team Mentality.
Key Responsibilities
- Welcome groups warmly, register teams on tech kiosk to start the play, and explain game rules clearly and engagingly.
- Host and facilitate events, ensuring everyone feels included and enjoys themselves.
- Troubleshoot small tech issues quickly and calmly, keeping games running smoothly.
- Take the lead on service, supporting the waiting team and ensuring a smooth and consistent guest experience.
- Coordinate food and drinks service for groups, working with the bar and kitchen teams.
- Keep energy levels high and adapt your style to the mood of the group.
- Monitor guest experience throughout, checking in to resolve issues before they become problems.
- Support wider team goals by stepping in wherever needed.
- Ensure your workspace is clean, all equipment kept in good working condition, all daily duties are actioned.
Skills, Knowledge and Expertise
- Previous experience in hospitality or customer facing roles preferred (e. g. waiter, host, bartender, events staff).
- Confidence speaking to groups and presenting clearly.
- Interest in cue sports (pool/snooker) is a plus but not essential.
- Theatre, performance, or hosting experience is a plus but not essential.
- A natural people person — confident, approachable, and universally likeable.
- Excellent communicator with strong presentation and hosting skills.
- Comfortable with technology.
- Knowledgeable in our food and drinks products, provide excellent recommendation to guests and is natural at selling.
- Organised and proactive in coordinating food, drinks, and event flow.
- Adaptable, resilient, and able to read the room.
- Works well as part of a team, embodying Poolhouse values in every interaction.
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
- #J-18808-Ljbffr
Games Host employer: Poolhouse Global Limited
At Poolhouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and guest satisfaction. As the Assistant General Manager, you'll enjoy a range of benefits including free health support, early pay options, and opportunities for personal growth within a dynamic environment. Join us in London Liverpool Street, where your leadership will not only shape our team but also enhance the overall guest experience, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Games Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Poolhouse Global Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Poolhouse Global Limited
Don't be shy about reaching out to Poolhouse Global Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Games Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Poolhouse Global Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Poolhouse Global Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
