At a Glance
- Tasks: Lead the team to deliver exceptional guest experiences and solve problems on the go.
- Company: Join Poolhouse, a vibrant venue with a focus on teamwork and excellence.
- Benefits: Enjoy perks like health care, discounts, and even your birthday off!
- Other info: Dynamic environment with opportunities to advance to AGM and beyond.
- Why this job: Step into a leadership role and grow your career in hospitality.
- Qualifications: Experience in hospitality leadership and a passion for guest satisfaction.
The predicted salary is between 45000 - 45000 £ per year.
As Duty Manager at Poolhouse, you're the connector between our front-line team and the bigger picture. You lead the floor with energy, organisation, and confidence – making sure guests feel taken care of, service flows smoothly, and team members are clear, focused, and motivated. You’ll guide and support waiters, runners, and hosts to deliver exceptional service while spotting and solving problems in real time. This is the ideal role for someone ready to grow into an AGM.
What Success Looks Like
- Every shift runs with pace, precision, and positive energy
- Waiters and runners are confident, prepared, and supported
- You lead briefings and debriefs that set the tone and raise standards
- Guests feel well looked after and leave happy
- Communication between FOH, bar, and kitchen is seamless
- You are proactive in solving challenges and creating momentum
- You show clear leadership potential and contribute to a strong culture
Where This Role Can Take You
- Assistant General Manager (AGM)
- General Manager
- Multi-Site Operations
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Lead floor service during peak shifts with a calm, organised presence
- Manage and motivate FOH teams to deliver exceptional guest experiences
- Delegate clearly and fairly, ensuring all roles are covered and focused
- Drive standards in service, pace, cleanliness, and energy on the floor
- Support onboarding and training of new FOH team members
- Deliver pre-shift briefings and post-shift feedback
- Handle guest feedback with professionalism and positivity
- Act as the link between the floor, kitchen, and bar during service
- Maintain awareness of bookings, timing, and flow across the venue
- Take initiative when operational problems arise and solve them quickly
Skills, Knowledge and Expertise
- Experience in a team leader or floor supervisor role within hospitality
- Highly organised and thrives in fast-paced environments
- Excellent communicator and natural motivator
- Strong delegator who leads by example
- Confident in coaching and giving feedback to others
- High energy, ambitious, and ready to take ownership
- Understands and delivers on guest expectations and team dynamics
- Calm under pressure, solutions-focused, and positive in all interactions
Benefits
- Code Hospitality subscription
- Perks and Discounts platform
- Health Care plan
- Birthdays off
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Salary Sacrifice Scheme
Duty Manager employer: Poolhouse Global Limited
At Poolhouse Global Limited, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a crucial role in delivering exceptional guest experiences. Our commitment to employee growth is reflected in our ongoing training opportunities and supportive culture, making it an ideal place for those looking to thrive in the hospitality industry. Located in a dynamic venue, you'll enjoy the unique advantage of being part of a team that values warmth, collaboration, and a passion for service.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Poolhouse Global Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Poolhouse Global Limited
Don't be shy about reaching out to Poolhouse Global Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Poolhouse Global Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Poolhouse Global Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
