Waiter
Application Deadline: 19 October 2026
Department: Floor
Employment Type: Permanent - Full Time
Location: London Liverpool Street
Reporting To: Duty Manager
Compensation: £16.00 / hour
Description
What This Role Is Here To Do (Role Purpose)
This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.
What Success Looks Like
- Guests feel seen, welcomed, and genuinely looked after
- Service is slick, friendly, and consistently on-brand
- Food and drinks are delivered accurately and efficiently
- The space is always clean, calm, and guest-ready
- You anticipate needs, solve small issues before they trip over the rise and help guests relax and enjoy
- You contribute positively to team culture and performance
Where This Role Can Take You
With experience and development, this role could grow into:
- Supervisor
- Duty Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Greet guests warmly and guide them through the Poolhouse experience
- Take food and drink orders with accuracy, efficiency, and style
- Make recommendations confidently and upsell where appropriate
- Ensure prompt delivery of items and check back at the right moments
- Clear and reset tables with speed and attention to hygiene standards
- Operate POS and handheld ordering devices with ease
- Keep your section clean, tidy, and guest-ready at all times
- Communicate clearly with the kitchen, bar, and floor teams
- Be proactive in solving guest queries or issues with a calm, can-do attitude
- Support team members during busy periods or shift changes
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism
Skills, Knowledge and Expertise
- Confident, warm, and approachable personality
- Great listener with strong communication skills
- Excellent attention to detail
- Quick on your feet and calm under pressure
- Comfortable using digital ordering and payment systems
- Willingness to learn, grow, and take feedback positively
- Strong team player who thrives in a busy, high-energy environment
- Committed to hygiene, safety, and service standards
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medical Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
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Waiter in City of London employer: Poolhouse Global Limited
At Poolhouse Global Limited, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a crucial role in delivering exceptional guest experiences. Our commitment to employee growth is reflected in our ongoing training opportunities and supportive culture, making it an ideal place for those looking to thrive in the hospitality industry. Located in a dynamic venue, you'll enjoy the unique advantage of being part of a team that values warmth, collaboration, and a passion for service.
