At a Glance
- Tasks: Lead daily operations, energise the team, and ensure guest satisfaction.
- Company: Join a vibrant venue at Poolhouse in London.
- Benefits: Enjoy competitive pay, health perks, and free meals at work.
- Other info: Opportunities for career growth, including General Manager roles abroad.
- Why this job: Be a key player in a lively team and grow your leadership skills.
- Qualifications: Experience in hospitality leadership and strong communication skills.
The predicted salary is between 60000 - 65000 £ per year.
As the Assistant General Manager at Poolhouse, you’re the second-in-command and the driving force behind daily operations, team energy, and guest satisfaction. You’ll lead by example on shift, solve problems as they arise, and bring out the best in your people. This role is ideal for someone who loves variety in their role and sees themself as being influential in a group. They will also love being part of a large and lively team, and is ready to take their leadership skills to the next level.
What Success Looks Like
- You create a calm, confident presence on the floor and in the kitchen.
- Teams feel supported, energised, and well-led on your shifts.
- Problems are spotted and solved early – with pace and professionalism.
- Guests leave happy and impressed, even on the busiest nights.
- You work hand-in-hand with the GM to drive performance and culture.
- You help build a positive, ambitious team culture that others want to join.
Where This Role Can Take You
With continued growth, development, and results, this role can grow into: General Manager Abroad with further site expansion.
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality.
Key Responsibilities
- Run the venue confidently when the GM is off-shift or off-site.
- Lead and support the Front Of House and kitchen teams during service.
- Handle operational challenges smoothly and calmly as they arise.
- Drive standards in cleanliness, safety, and guest experience.
- Manage and motivate large teams to deliver exceptional service.
- Train, coach, and develop junior managers and team members.
- Support rostering, stock control, and opening/closing duties.
- Maintain a visible, supportive presence on the floor.
- Handle guest feedback with confidence and care.
- Champion the Poolhouse culture, values, and brand every day.
Skills, Knowledge and Expertise
- Proven experience in a high-volume hospitality leadership role.
- Natural leader – confident, fair, and inspiring to others.
- Strong problem-solving mindset and a calm head under pressure.
- Excellent communicator who brings clarity and positivity.
- Ambitious and proactive – sees what needs doing and gets it done.
- Comfortable running shifts independently with full accountability.
- Strong understanding of operational standards and team dynamics.
- Passionate about service, standards, and people development.
Benefits
- Code subscription.
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support).
- Perks and Discounts platform.
- Medicash Health Cash plan.
- Wagestream access (early pay & savings tools).
- Paid volunteer day for a charity of your choice.
- Birthdays off.
- Free nutritious meals at work.
- Twice yearly Poolhouse Socials.
Assistant General Manager employer: Poolhouse Global Limited
At Poolhouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and guest satisfaction. As the Assistant General Manager, you'll enjoy a range of benefits including free health support, early pay options, and opportunities for personal growth within a dynamic environment. Join us in London Liverpool Street, where your leadership will not only shape our team but also enhance the overall guest experience, making every day rewarding and impactful.
