At a Glance
- Tasks: Create memorable guest experiences with warm, friendly service and attention to detail.
- Company: Join the vibrant team at Poolhouse, where energy meets excellence.
- Benefits: Enjoy free meals, health support, and perks like early pay and discounts.
- Other info: Opportunities for growth into supervisory roles and a supportive team culture.
- Why this job: Be the heartbeat of guest journeys and thrive in a dynamic, high-energy environment.
- Qualifications: Confident, approachable, and a great communicator with a passion for service.
The predicted salary is between 10 - 12 £ per hour.
This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.
What Success Looks Like
- Guests feel seen, welcomed, and genuinely looked after
- Service is slick, friendly, and consistently on-brand
- Food and drinks are delivered accurately and efficiently
- The space is always clean, calm, and guest-ready
- You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy
- You contribute positively to team culture and performance
Where This Role Can Take You
With experience and development, this role could grow into: Supervisor, Duty Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Skills, Knowledge and Expertise
- Confident, warm, and approachable personality
- Great listener with strong communication skills
- Excellent attention to detail
- Quick on your feet and calm under pressure
- Comfortable using digital ordering and payment systems
- Willingness to learn, grow, and take feedback positively
- Strong team player who thrives in a busy, high-energy environment
- Committed to hygiene, safety, and service standards
Benefits
- Greet guests warmly and guide them through the Poolhouse experience
- Take food and drink orders with accuracy, efficiency, and style
- Make recommendations confidently and upsell where appropriate
- Ensure prompt delivery of items and check back at the right moments
- Clear and reset tables with speed and attention to hygiene standards
- Operate POS and handheld ordering devices with ease
- Keep your section clean, tidy, and guest-ready at all times
- Communicate clearly with the kitchen, bar, and floor teams
- Be proactive in solving guest queries or issues with a calm, can-do attitude
- Support team members during busy periods or shift changes
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism
Additional Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Waiter employer: Poolhouse Global Holdings Ltd
At Poolhouse Global Holdings Ltd, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Growth Marketing Manager, you'll benefit from comprehensive healthcare plans, a perks platform, and ample opportunities for professional development in a vibrant location that encourages creativity and collaboration. Join us to make a meaningful impact in the digital marketing landscape while enjoying a supportive environment that values your growth.
Contact Details:
Poolhouse Global Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Tip Number 1
Get to know the venue! Before your interview, pop by Poolhouse and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat confidently about how you’d fit in and contribute to the guest experience.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down your communication style. Show off that warm, approachable personality we’re looking for, and don’t forget to highlight your attention to detail during the conversation.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you’ve handled tricky situations or made guests feel special. This will show us you can keep calm under pressure and maintain that slick service we pride ourselves on.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to follow up after your application to express your enthusiasm. We love seeing candidates who are genuinely excited about joining the Poolhouse team!
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the warm and approachable side of you that matches our vibe at Poolhouse. Don't be afraid to sprinkle in a bit of your unique flair!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with what we're looking for. A polished application shows us you care!
Highlight Relevant Experience:If you've got experience in hospitality or customer service, shout about it! Share specific examples of how you've created memorable experiences for guests. We love hearing about your past successes and how they can translate to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, it gives you a chance to explore more about us and what we stand for at Poolhouse!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Show Your Personality
As a waiter, your energy and warmth are key. Make sure to let your personality shine through during the interview. Smile, be friendly, and engage with the interviewer as if they were a guest. This will demonstrate your ability to create memorable experiences.
✨Know the Menu
Familiarise yourself with the menu and any special offerings at Poolhouse. Being able to confidently recommend dishes or drinks shows that you’re prepared and genuinely interested in providing great service. It’s a great way to impress the interviewer!
✨Demonstrate Attention to Detail
During the interview, highlight your attention to detail. Share examples from past experiences where you’ve ensured accuracy in orders or maintained cleanliness in a busy environment. This aligns perfectly with what success looks like in this role.
✨Be Ready for Scenarios
Prepare for situational questions that test your problem-solving skills. Think about how you would handle common issues, like a guest complaint or a busy shift. Showing that you can stay calm under pressure and anticipate needs will set you apart.
