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For Companies At a Glance
- Tasks: Keep washrooms spotless and provide warm guest care in a vibrant environment.
- Company: Join the founding team of an exciting new concept at Poolhouse.
- Benefits: Enjoy perks like free meals, health support, and employee rewards.
- Why this job: Make a real impact on guest experiences while developing your skills.
- Qualifications: Attention to detail, strong communication, and a team player attitude.
- Other info: Opportunities for growth into roles like Front of House Runner or Host.
The predicted salary is between 1200 - 1600 £ per month.
Be part of something special from the start! We are recruiting now for this exciting role, with a planned start date in January 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture.
What This Role Is Here To Do (Role Purpose)
As a Toilet Attendant, you are a critical part of Poolhouse’s guest experience. You keep our washrooms immaculate, safe, and well-stocked at all times, while offering warm, discreet guest care. From peak-hour cleaning rounds to rapid issue response, you set the standard for hygiene, presentation, and calm professionalism, ensuring guests feel looked after from start to finish.
What Success Looks Like
- Washrooms are spotless and consistently presented (checklists completed to standard every round).
- No stockouts: soap, paper, hand towels, sanitary products, and fragrance are always available.
- Issues (spills, blockages, breakages) are responded to within minutes and resolved or escalated fast.
- Positive guest feedback; complaints proactively prevented or sensitively handled.
- Health & Safety compliance at all times (COSHH, PPE, signage) with zero preventable incidents.
- Maintenance tickets raised clearly and closed promptly (e.g. leaks, hand dryers, lighting).
- Baby-change and accessible facilities are clean, functional, and guest-ready at all times.
Where This Role Can Take You
With experience and development, this role could grow into:
- Front of House Runner
- Host
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality.
Skills, Knowledge and Expertise
- Exceptional eye for detail and pride in presentation.
- Friendly, discreet, and guest-focused communicator.
- Strong time management; able to prioritise during peak periods.
- Working knowledge of Health & Safety, including COSHH and PPE (training provided).
- Confident using radios and basic apps for checklists and maintenance tickets.
- Reliable team player who embodies Poolhouse values and standards.
Benefits
- Run regular cleaning rounds (with documented checklists) to maintain immaculate standards.
- Clean, sanitise, and polish high-touch areas (taps, flush plates, handles, dispensers, counters, mirrors).
- Restock consumables proactively: soap, paper, sanitary bins/liners, hand towels, air fresheners.
- Set up and close down to opening/closing standards; reset ambience (lighting, scent, music where applicable).
- Monitor accessibility and baby-change areas; ensure safe, clean, and fully functional at all times.
- Respond rapidly to radio calls and guest requests; resolve or escalate issues (e.g. blockages, leaks) immediately.
- Place and remove safety signage (e.g. wet floor) appropriately; prevent slips and trip hazards.
- Raise clear maintenance tickets with photos/notes; follow up until resolved.
- Manage back-of-house stock: receive, rotate, and count; alert manager before reorder points.
- Support large events with increased rounds, fast resets, and coordinated cleaning windows.
- Handle lost property respectfully and according to procedure.
- Adhere to all Health & Safety standards (COSHH, PPE, manual handling, risk assessments).
- Keep the stewarding/cleaning cupboard organised, labelled, and compliant.
- Collaborate closely with FOH, Bar, and Events teams to maintain seamless guest flow and standards.
Employee Benefits
- ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Toilet Attendant employer: Poolhouse Global Holdings Ltd
Contact Detail:
Poolhouse Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toilet Attendant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Poolhouse’s values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with keeping washrooms immaculate and providing top-notch guest care.
✨Tip Number 3
Be ready to showcase your attention to detail! Bring examples of how you've maintained high standards in previous roles. We want to see that you take pride in presentation and hygiene.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of this exciting new venture from the ground up.
We think you need these skills to ace Toilet Attendant
Some tips for your application 🫡
Show Your Attention to Detail: As a Toilet Attendant, your eye for detail is crucial. Make sure your application reflects this by proofreading for any typos or errors. A clean and polished application shows us you take pride in your work!
Highlight Your Guest-Focused Approach: We want to see how you prioritise guest experience. Share examples in your application that demonstrate your friendly and discreet communication style. This will help us understand how you embody our values!
Demonstrate Your Time Management Skills: In a busy environment, time management is key. Use your application to showcase how you've successfully managed multiple tasks in the past, especially during peak periods. We love to see candidates who can keep calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this exciting journey together!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Toilet Attendant entails. Familiarise yourself with the responsibilities like maintaining hygiene standards and responding to guest needs. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Attention to Detail
Since this role requires an exceptional eye for detail, be prepared to discuss examples from your past experiences where you maintained high standards of cleanliness or organisation. Highlighting specific instances will show that you take pride in your work.
✨Practice Your Guest Interaction Skills
As a Toilet Attendant, you'll need to communicate effectively with guests. Practice how you would handle various scenarios, such as addressing complaints or providing assistance. Being friendly and discreet is key, so think about how you can convey warmth in your responses.
✨Understand Health & Safety Protocols
Brush up on basic health and safety knowledge, especially COSHH and PPE. Even if training will be provided, showing that you have a foundational understanding will impress the interviewers and demonstrate your commitment to safety and compliance.
