At a Glance
- Tasks: Keep washrooms spotless and well-stocked while providing excellent guest care.
- Company: Join the vibrant Poolhouse team focused on guest experience.
- Benefits: Enjoy perks like free meals, health support, and employee rewards.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real difference in guest satisfaction and hygiene standards.
- Qualifications: Attention to detail and a friendly, guest-focused attitude required.
Role Purpose
As a Toilet Attendant, you are a critical part of Poolhouse’s guest experience. You keep our washrooms immaculate, safe, and well‑stocked at all times, while offering warm, discreet guest care. From peak‑hour cleaning rounds to rapid issue response, you set the standard for hygiene, presentation, and calm professionalism, ensuring guests feel looked after from start to finish.
Success Criteria
- Washrooms are spotless and consistently presented (checklists completed to standard every round).
- No stockouts: soap, paper, hand towels, sanitary products, and fragrance are always available.
- Issues (spills, blockages, breakages) are responded to within minutes and resolved or escalated fast.
- Positive guest feedback; complaints proactively prevented or sensitively handled.
- Health & Safety compliance at all times (COSHH, PPE, signage) with zero preventable incidents.
- Maintenance tickets raised clearly and closed promptly (e.g. leaks, hand dryers, lighting).
- Baby‑change and accessible facilities are clean, functional, and guest‑ready at all times.
Career Progression
- Front of House Runner
- Host
Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality.
Skills, Knowledge and Expertise
- Exceptional eye for detail and pride in presentation.
- Friendly, discreet, and guest‑focused communicator.
- Strong time management; able to prioritise during peak periods.
- Working knowledge of Health & Safety, including COSHH and PPE (training provided).
- Confident using radios and basic apps for checklists and maintenance tickets.
- Reliable team player who embodies Poolhouse values and standards.
Benefits
Run regular cleaning rounds (with documented checklists) to maintain immaculate standards. Clean, sanitise, and polish high‑touch areas (taps, flush plates, handles, dispensers, counters, mirrors). Restock consumables proactively: soap, paper, sanitary bins/liners, hand towels, air fresheners. Set up and close down to opening/closing standards; reset ambience (lighting, scent, music where applicable). Monitor accessibility and baby‑change areas; ensure safe, clean, and fully functional at all times. Respond rapidly to radio calls and guest requests; resolve or elevate issues (e.g. blockages, leaks) immediately. Place and remove safety signage (e.g. wet floor) appropriately; prevent slips and trip hazards. Raise clear maintenance tickets with photos/notes; follow up until resolved. Manage back‑of‑house stock: receive, rotate, and count; alert manager before reorder points. Support large events with increased rounds, fast resets, and coordinated cleaning windows. Handle lost property respectfully and according to procedure. Adhere to all Health & Safety standards (COSHH, PPE, manual handling, risk assessments). Keep the stewarding/cleaning cupboard organized, labeled, and compliant. Collaborate closely with FOH, Bar, and Events teams to maintain seamless guest flow and standards.
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Toilet Attendant in City of London employer: Poolhouse Global Holdings Ltd
At Poolhouse, we pride ourselves on creating a supportive and dynamic work environment where every team member plays a vital role in enhancing our guests' experiences. As a Toilet Attendant, you will enjoy a range of benefits including access to our Employee Success Share Scheme, free health support services, and opportunities for career progression within a culture that values integrity, excellence, and teamwork. Join us in a location that prioritises cleanliness and guest satisfaction, while also offering perks like paid volunteer days and nutritious meals at work.
Contact Details:
Poolhouse Global Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Toilet Attendant in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Poolhouse’s values and think about how you can embody them. Show us that you're not just a fit for the role, but also for our team!
✨Tip Number 2
Practice your guest interaction skills! As a Toilet Attendant, you'll be on the front line of guest experience. Role-play with a friend to nail down your friendly and discreet communication style.
✨Tip Number 3
Be ready to demonstrate your attention to detail! During the interview, we might ask you about how you would handle specific cleaning scenarios. Think about examples from your past experiences where you’ve gone above and beyond.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Poolhouse team!
We think you need these skills to ace Toilet Attendant in City of London
Some tips for your application 🫡
Show Your Attention to Detail:In your application, highlight your exceptional eye for detail. Mention any previous experience where you maintained high standards of cleanliness and presentation, as this is key for the Toilet Attendant role.
Communicate Your Guest-Focused Approach:Make sure to express your friendly and discreet communication style. Share examples of how you've provided excellent guest care in past roles, as this aligns perfectly with our values at Poolhouse.
Demonstrate Your Time Management Skills:Since this role involves prioritising tasks during peak periods, include specific instances where you've effectively managed your time. This will show us that you're ready to handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Poolhouse!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Toilet Attendant. Familiarise yourself with the importance of hygiene, guest care, and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Attention to Detail
Since this role requires an exceptional eye for detail, be prepared to discuss examples from your past experiences where you've maintained high standards of cleanliness or organisation. Bring up specific situations where your attention to detail made a difference, as this will resonate well with the interviewers.
✨Demonstrate Your Guest-Focused Mindset
The role is all about providing a great experience for guests. Think of times when you've gone above and beyond for customers or clients. Share these stories during your interview to highlight your friendly and discreet communication style, which is crucial for this position.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like a spill or a guest complaint. Practising your responses to these scenarios will help you feel more confident and show that you can think on your feet, which is essential for maintaining the high standards expected at Poolhouse.
