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For Companies At a Glance
- Tasks: Be the welcoming face of Poolhouse, creating a warm and inviting atmosphere for guests.
- Company: Join a vibrant venue that values elegance, professionalism, and exceptional guest experiences.
- Benefits: Enjoy perks like health support, monthly rewards, free meals, and paid volunteer days.
- Why this job: Make a lasting impression and be part of a dynamic team that values your presence.
- Qualifications: Strong communication skills, polished appearance, and a warm, engaging personality.
- Other info: Experience a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
As the outward-facing ambassador of Poolhouse, the Door Concierge plays a critical role in shaping first impressions — even before guests step inside. Positioned at the threshold of the venue, you represent the brand to the street: projecting elegance, warmth, and professionalism to guests, passersby, and potential future visitors alike. Your presence should spark curiosity, convey confidence, and subtly entice onlookers, making it clear that something special awaits beyond the doors.
What Success Looks Like
- Passersby are drawn in by the presence, presentation, and professionalism of the Door Concierge
- The entrance consistently looks polished, calm, and inviting from the outside
- Guests approach the venue feeling welcomed and reassured before entering
- The Door Concierge is recognised as a confident brand ambassador
- Communication with the internal FOH team is discreet and seamless
- The exterior guest journey feels intentional, elevated, and well-managed
- You consistently embody confidence, discretion, and grace
Our Way of Working
Every part of this role is delivered with care, curiosity, and integrity — in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Skills, Knowledge and Expertise
- Exceptionally polished, articulate, and professional communicator
- Strong personal presence with natural gravitas
- Warm, welcoming, and highly observant
- Comfortable engaging the public with subtlety and confidence
- Strong awareness of brand representation and non-verbal communication
- Impeccable standards of personal presentation
- Calm and assured under pressure
- Team-oriented mindset with an ambassadorial approach
Key Responsibilities
- Act as the external face and brand ambassador of Poolhouse
- Create a sense of anticipation, warmth, and welcome through presence alone
- Maintain impeccable personal presentation and posture at all times
- Acknowledge guests, passersby, and onlookers with confidence and discretion
- Project calm authority and approachability at the venue entrance
- Set a premium tone through elegant communication and body language
- Liaise discreetly with Hosts and FOH teams as needed
- Ensure the entrance area always looks intentional, tidy, and inviting
- Represent Poolhouse values to the wider public, not just current guests
- Remain composed, observant, and welcoming during high-energy periods
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Door Concierge in London employer: Poolhouse Global Holdings Ltd
Contact Detail:
Poolhouse Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Concierge in London
✨Tip Number 1
First impressions matter, so when you get to the venue, make sure you’re looking sharp and confident. Practice your warm greetings and body language in front of a mirror to nail that welcoming vibe!
✨Tip Number 2
Engage with passersby! A simple smile or nod can spark curiosity and draw people in. Remember, you’re not just standing there; you’re creating an inviting atmosphere that makes them want to step inside.
✨Tip Number 3
Stay calm and composed, especially during busy times. If things get hectic, take a deep breath and maintain your poise. Your ability to stay cool under pressure will reflect positively on the brand.
✨Tip Number 4
Don’t forget to connect with your team! Seamless communication with the FOH staff is key. Use subtle signals to keep everything running smoothly, ensuring guests feel the premium experience from the moment they arrive.
We think you need these skills to ace Door Concierge in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and enthusiasm for the role. Remember, as a Door Concierge, you’ll be the face of Poolhouse, so show us why you’d be the perfect ambassador.
Highlight Relevant Experience: Make sure to showcase any previous experience that aligns with the role. Whether it’s customer service, hospitality, or any role where you’ve had to engage with the public, we want to hear about it! Tailor your application to reflect how your skills can contribute to creating that inviting atmosphere at Poolhouse.
Keep It Professional Yet Approachable: While we love a friendly tone, remember to maintain professionalism in your application. Use clear and articulate language that reflects the elegance and grace we value at Poolhouse. This is your chance to demonstrate your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Poolhouse, which we absolutely love to see!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Dress to Impress
As a Door Concierge, your personal presentation is key. Make sure you arrive at the interview looking polished and professional. Choose an outfit that reflects the elegance and warmth you’ll need to project in the role.
✨Master Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role requires exceptional communication, consider rehearsing common interview questions with a friend or in front of a mirror to ensure you come across as warm and approachable.
✨Showcase Your Brand Awareness
Research Poolhouse and understand its values and brand image. Be prepared to discuss how you can embody these values as a Door Concierge. This will demonstrate your commitment to representing the brand effectively.
✨Stay Calm Under Pressure
The interview may include situational questions to assess how you handle high-energy environments. Think of examples from your past experiences where you maintained composure and professionalism, and be ready to share them.
