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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional guest experiences and solve problems in real time.
- Company: Join the vibrant Poolhouse team with a focus on hospitality excellence.
- Benefits: Enjoy perks like health care, birthday off, and professional development opportunities.
- Other info: Be part of a supportive culture that values integrity and teamwork.
- Why this job: Grow your career from Duty Manager to Assistant General Manager in a dynamic environment.
- Qualifications: Experience in hospitality leadership and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Duty Manager at Poolhouse, you are the connector between our front-line team and the bigger picture. You lead the floor with energy, organisation, and confidence – making sure guests feel taken care of, service flows smoothly, and team members are clear, focused, and motivated. You will guide and support waiters, runners, and hosts to deliver exceptional service while spotting and solving problems in real time. This is the ideal role for someone ready to grow into an AGM.
What Success Looks Like
- Every shift runs with pace, precision, and positive energy
- Waiters and runners are confident, prepared, and supported
- You lead briefings and debriefs that set the tone and raise standards
- Guests feel well looked after and leave happy
- Communication between FOH, bar, and kitchen is seamless
- You are proactive in solving challenges and creating momentum
- You show clear leadership potential and contribute to a strong culture
Where This Role Can Take You
- Assistant General Manager (AGM)
- General Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Skills, Knowledge and Expertise
- Experience in a team leader or floor supervisory role within hospitality
- Highly organised and thrives in fast-paced environments
- Excellent communicator and natural motivator
- Strong delegator who leads by example
- Confident in coaching and giving feedback to others
- High energy, ambitious, and ready to take ownership
- Understands and delivers on guest expectations and team dynamics
- Calm under pressure, solutions-focused, and positive in all interactions
Benefits
- Lead floor service during peak shifts with a calm, organised presence
- Manage and motivate teams to deliver exceptional guest experiences
- Delegate clearly and fairly, ensuring all roles are covered and focused
- Drive standards in service, pace, cleanliness, and energy on the floor
- Support onboarding and training of new Front Of House team members
- Deliver pre-shift briefings and post-shift feedback
- Handle guest feedback with professionalism and positivity
- Act as the link between the floor, kitchen, and bar during service
- Maintain awareness of bookings, timing, and flow across the venue
- Take initiative when operational problems arise and solve them quickly
Additional Benefits
- Code Hospitality subscription
- Perks and Discounts platform
- Health Care plan
- Birthdays off
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Salary Sacrifice Scheme
Duty Manager employer: Poolhouse Global Holdings Ltd
Contact Detail:
Poolhouse Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop by Poolhouse and soak up the atmosphere. Chat with staff if you can; it’ll give you a feel for the team dynamics and help you connect during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you’ve motivated a team or solved a problem on the spot. We love seeing candidates who can demonstrate their ability to lead and inspire others.
✨Tip Number 3
Practice your communication! As a Duty Manager, you’ll need to be clear and confident. Try role-playing common scenarios with a friend to get comfortable with how you’d handle guest feedback or team challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values, so don’t hesitate to show us why you’d be a great fit!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Energy: When writing your application, let your personality shine through! We want to see that you’re as energetic and passionate about hospitality as we are. Use lively language to convey your enthusiasm for the Duty Manager role.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading teams or managing shifts. We’re looking for someone who can motivate others and keep things running smoothly, so share specific examples of how you've done this in the past.
Be Solutions-Focused: In your application, mention times when you’ve tackled challenges head-on. We love candidates who can think on their feet and solve problems quickly, so don’t be shy about sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Poolhouse!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Duty Manager at Poolhouse entails. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy environment. Highlight how you motivated your team, handled challenges, and ensured exceptional service. This will demonstrate your potential for growth into an AGM role.
✨Communicate Clearly and Confidently
As a Duty Manager, communication is key. Practice articulating your thoughts clearly and confidently during the interview. Use specific examples to illustrate your points, especially when discussing how you’ve facilitated seamless communication between teams in previous roles.
✨Emphasise Problem-Solving Abilities
Be ready to discuss how you've tackled operational challenges in the past. Think of situations where you had to think on your feet and provide solutions quickly. This will show that you can maintain a calm presence under pressure, which is crucial for this role.