Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face of Poolhouse, creating a warm and inviting atmosphere for guests.
- Company: Join a vibrant venue that values elegance, warmth, and professionalism.
- Benefits: Enjoy perks like health support, employee rewards, and free meals at work.
- Why this job: Make a lasting impression and be part of an elite team in a dynamic environment.
- Qualifications: Strong communication skills and a polished personal presence are essential.
- Other info: Experience a supportive culture with opportunities for personal growth and community engagement.
The predicted salary is between 18000 - 30000 £ per year.
As the outward-facing ambassador of Poolhouse, the Door Concierge plays a critical role in shaping first impressions — even before guests step inside. Positioned at the threshold of the venue, you represent the brand to the street: projecting elegance, warmth, and professionalism to guests, passersby, and potential future visitors alike. Your presence should spark curiosity, convey confidence, and subtly entice onlookers, making it clear that something special awaits beyond the doors.
What Success Looks Like
- Passersby are drawn in by the presence, presentation, and professionalism of the Door Concierge.
- The entrance consistently looks polished, calm, and inviting from the outside.
- Guests approach the venue feeling welcomed and reassured before entering.
- The Door Concierge is recognised as a confident brand ambassador.
- Communication with the internal FOH team is discreet and seamless.
- The exterior guest journey feels intentional, elevated, and well-managed.
- You consistently embody confidence, discretion, and grace.
Our Way of Working
Every part of this role is delivered with care, curiosity, and integrity — in line with our Poolhouse values:
- Experience Obsessed
- Take Care
- Seek Excellence
- Integrity
- Elite Sports Team Mentality
Skills, Knowledge and Expertise
- Exceptionally polished, articulate, and professional communicator.
- Strong personal presence with natural gravitas.
- Warm, welcoming, and highly observant.
- Comfortable engaging the public with subtlety and confidence.
- Strong awareness of brand representation and non-verbal communication.
- Impeccable standards of personal presentation.
- Calm and assured under pressure.
- Team-oriented mindset with an ambassadorial approach.
Key Responsibilities
- Act as the external face and brand ambassador of Poolhouse.
- Create a sense of anticipation, warmth, and welcome through presence alone.
- Maintain impeccable personal presentation and posture at all times.
- Acknowledge guests, passersby, and onlookers with confidence and discretion.
- Project calm authority and approachability at the venue entrance.
- Set a premium tone through elegant communication and body language.
- Liaise discreetly with Hosts and FOH teams as needed.
- Ensure the entrance area always looks intentional, tidy, and inviting.
- Represent Poolhouse values to the wider public, not just current guests.
- Remain composed, observant, and welcoming during high-energy periods.
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support).
- Perks and Discounts platform.
- £100 Monthly Employee rewards.
- Medicash Health Cash plan.
- Wagestream access (early pay & savings tools).
- Paid volunteer day for a charity of your choice.
- A Duvet Day Allowance.
- Birthdays off.
- Free nutritious meals at work.
- Twice yearly Poolhouse Socials.
Door Concierge employer: Poolhouse Global Holdings Ltd
Contact Detail:
Poolhouse Global Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Concierge
✨Tip Number 1
First impressions matter, so when you get to the venue, make sure you’re looking sharp and confident. Your personal presentation should scream professionalism — think polished shoes and a tidy uniform. Remember, you’re the face of Poolhouse, so let your presence do the talking!
✨Tip Number 2
Engage with passersby in a warm and welcoming manner. A simple smile or nod can spark curiosity and draw people in. Show them that something special awaits inside, and don’t be afraid to strike up a conversation — it’s all about creating that inviting atmosphere!
✨Tip Number 3
Stay calm and composed, especially during busy times. If things get hectic, take a deep breath and maintain your poise. Your ability to project calm authority will reassure guests and make them feel at ease before they even step through the door.
✨Tip Number 4
Don’t forget to connect with your team behind the scenes! Seamless communication with the FOH team is key to ensuring everything runs smoothly. Whether it’s a quick nod or a discreet chat, keeping everyone in the loop helps maintain that elevated guest experience we’re all about.
We think you need these skills to ace Door Concierge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and enthusiasm for the role. Remember, as a Door Concierge, you’ll be the face of Poolhouse, so show us how you can embody that welcoming spirit right from the start.
Highlight Relevant Experience: Make sure to showcase any previous experience that aligns with the role. Whether it’s customer service, hospitality, or any ambassadorial roles, we want to know how your background prepares you to create that inviting atmosphere at our venue. Be specific about your achievements and how they relate to the skills we’re looking for!
Keep It Professional Yet Approachable: While we love a friendly tone, remember to maintain professionalism in your application. Use clear and articulate language that reflects the elegance and confidence we expect from our Door Concierge. This is your chance to demonstrate your communication skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Poolhouse team right from the get-go!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Dress to Impress
As a Door Concierge, your personal presentation is key. Make sure you arrive at the interview looking polished and professional. Choose an outfit that reflects the elegance and warmth you’ll need to project in the role.
✨Master Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role requires strong communication, consider rehearsing common interview questions with a friend or in front of a mirror to ensure you come across as warm and approachable.
✨Showcase Your Brand Awareness
Research Poolhouse and understand its values and brand image. Be prepared to discuss how you can embody these values as a Door Concierge. This shows that you’re not just interested in the job, but also in representing the brand effectively.
✨Prepare for High-Energy Scenarios
Think about how you would handle busy periods at the venue. During the interview, share examples from past experiences where you maintained composure under pressure. This will demonstrate your ability to project calm authority and approachability when it matters most.
