At a Glance
- Tasks: Lead the host team to create unforgettable guest experiences and manage bookings with finesse.
- Company: Join Poolhouse, where we prioritise exceptional guest service and teamwork.
- Benefits: Enjoy health perks, discounts, early pay options, and free meals at work.
- Other info: Opportunities for career growth into management roles and a supportive team culture.
- Why this job: Be the face of our brand and set the standard for world-class hospitality.
- Qualifications: Experience in high-end reception and a passion for guest satisfaction.
The predicted salary is between 28066 - 30000 £ per year.
As Reception Manager at Poolhouse, you are the guardian of the guest's first and last impression. You lead the host team with precision, poise, and personality - combining the charm of a top concierge with the control of an event planner. You are a whizz on our reservations system and you'll own the flow of bookings, arrivals and walk-ins, with a hunger for optimisation. You'll organise the team to welcome each shift and special occasions with a calm, structured approach, and uphold a high standard of etiquette, organisation, and guest care. You set the tone for what world‑class welcome looks like.
Responsibilities
- Lead the host team to deliver seamless, stylish, and guest‑focused greetings and farewells
- Oversee the bookings and reservations system with diligence and accuracy
- Manage guest flow during busy periods to avoid queues and bottlenecks
- Deliver pre‑shift briefings to set expectations and tone
- Provide on‑the‑floor coaching and feedback to hosts
- Train the team in professional etiquette, presentation, and service tone
- Liaise closely with floor, kitchen, and bar teams to manage timing and turnarounds
- Handle special occasions, VIPs, and event bookings with confidence and care
- Monitor and maintain the presentation of the reception and entry area
- Contribute to creating a welcoming, polished, and well‑ordered front‑of‑house environment
Qualifications
- Proven experience in high‑end reception, front desk, or guest services
- Exceptionally organized with an eye for process and structure
- Meticulous attention to detail and personal presentation
- Naturally diplomatic, confident, and composed under pressure
- Strong communication skills – direct, kind, and clear
- A role model in guest etiquette and team conduct
- Proficient with booking systems and guest management software
- Passionate about guest experience and building a team that reflects excellence
Performance Expectations
- Guests are greeted with warmth, confidence, and polish every time
- Bookings are managed flawlessly and the front desk runs like clockwork
- The host team is clear, composed, and beautifully presented
- You spot issues in advance and solve them with minimal fuss
- Communication between hosts, floor, and management is seamless
- You uphold (and elevate) the tone, manners, and presence of the team
- Feedback is welcomed and given constructively, regularly, and clearly
Career Growth
With continued growth, development, and results, this role can grow into:
- Sales & Events Manager
- Assistant General Manager (AGM)
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality.
Benefits and Perks
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
- Code subscription
Reception Manager in City of Westminster employer: Poolhouse Global Holdings Ltd
At Poolhouse, we pride ourselves on being an exceptional employer that values the art of hospitality and the well-being of our team. As a Reception Manager, you will thrive in a supportive environment that encourages personal growth and professional development, with opportunities to advance into roles such as Sales & Events Manager or Assistant General Manager. Our vibrant work culture is complemented by generous benefits, including free health support, paid volunteer days, and regular social events, all designed to foster a sense of community and excellence in service.
Contact Details:
Poolhouse Global Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Poolhouse Global Holdings Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Poolhouse Global Holdings Ltd
Don't be shy about reaching out to Poolhouse Global Holdings Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Poolhouse Global Holdings Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Poolhouse Global Holdings Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
