At a Glance
- Tasks: Welcome guests with warmth and manage bookings for a smooth experience.
- Company: Join the exciting opening team at Poolhouse in London.
- Benefits: Competitive pay, health support, perks, and free meals at work.
- Other info: Opportunities for career growth and a fun team environment.
- Why this job: Be the first and last impression, creating memorable experiences for guests.
- Qualifications: Experience in high-volume hospitality and excellent communication skills.
The predicted salary is between 16 - 16 £ per hour.
We’re looking for experienced front‑of‑house professionals who set the tone from the very first moment. As part of Poolhouse’s opening team for our February 2026 launch, this role is reserved for hosts and receptionists who already operate with confidence, warmth, and control in busy, guest‑facing environments. You’ll be the first and last impression of the brand, so prior experience in premium or high‑volume hospitality is essential.
What This Role Is Here To Do (Role Purpose)
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.
What Success Looks Like
- Guests feel immediately welcome and well looked after
- Bookings and arrivals are handled efficiently and with care
- Guest flow is managed seamlessly during peak and quiet times
- Front‑of‑house team are supported with up‑to‑date guest info
- Queues are avoided and table turnover is managed smoothly
- You bring energy, clarity, and calmness to busy moments
Where This Role Can Take You
- Front of House Manager
- Events Coordinator
Our Way of Working
- Experience Obsessed
- Take Care
- Seek Excellence
- Integrity
- Elite Sports Team Mentality
Key Responsibilities
- Welcome every guest with warmth, energy, and confidence
- Manage the booking system and guest list with attention to detail
- Communicate expected wait times, table availability, and venue layout
- Proactively monitor guest movement and adjust flow where needed
- Act as the point of contact for bookings, walk‑ins, and special occasions
- Liaise with FOH team to ensure tables are guest‑ready and properly turned over
- Support queue management and minimise guest wait times
- Handle guest queries or concerns professionally and positively
- Keep the host stand organised and presentable at all times
- Assist with cloakroom duties and guest belongings when required
- Keep a calm head and a smile during busy periods
Skills, Knowledge and Expertise
- Friendly, confident, and articulate communicator
- Highly organised and comfortable managing multiple bookings at once
- Calm under pressure with a guest‑first attitude
- Naturally warm and welcoming with excellent people skills
- Comfortable using booking software and digital tools
- Able to read the room and adapt tone and pace accordingly
- Works well in a team and supports others to deliver seamless service
- Strong attention to cleanliness, detail, and appearance of the welcome area
Benefits
- Employee ‘Success Share Scheme’
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Host employer: PoolHouse
At BillyQ, we pride ourselves on being an innovative technology brand that is reshaping the pool playing experience. As a Global Sales Director, you will join a dynamic and collaborative work culture that values growth and creativity, with ample opportunities for professional development and influence over our global sales strategy. Our commitment to employee well-being is reflected in our comprehensive benefits package, including equity participation, health care plans, and a hybrid working model, making us an exceptional employer in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PoolHouse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PoolHouse
Don't be shy about reaching out to PoolHouse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PoolHouse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PoolHouse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
