At a Glance
- Tasks: Conduct property viewings and inspections while ensuring excellent customer service.
- Company: Join Poole Townsend Estates, a reputable firm in the property market.
- Benefits: Competitive salary, 22 days holiday, health cash plan, and ongoing training.
- Other info: Flexible working hours and a supportive workplace culture.
- Why this job: Be part of a dynamic team making a real impact in the property sector.
- Qualifications: Strong communication skills and a professional manner; experience preferred but not essential.
The predicted salary is between 12000 - 18000 £ per year.
Location: Barrow-in-Furness / Dalton-in-Furness / Ulverston
Position: Lettings Viewer – Estate Agency Department
Permanent, part-time position available.
Competitive salary (pro-rata) dependent on experience.
About Us:
Poole Townsend Estates Ltd forms part of the Poole Townsend Group – an established, highly reputable firm offering comprehensive legal, financial, and property services through our team of experienced and qualified professionals. Based in Barrow-in-Furness and with five offices across the Furness Peninsula and South Lakes, we are one of the largest independent solicitors, estate agents, and financial service providers in the area. Our estate agency is well-established with a long history of providing exceptional service to clients in the property market. Our dedicated team is committed to delivering outstanding results, and we are looking for a reliable and motivated individual to join us as a Lettings Viewer.
The Role:
As a Lettings Viewer, you will play a key role in supporting our busy lettings department across Barrow, Dalton and Ulverston. You will be responsible for conducting property viewings with prospective tenants, carrying out routine rental inspections, and undertaking empty property checks to ensure our managed portfolio is maintained to a high standard. This is a client-facing role requiring professionalism, strong organisational skills, and the ability to work independently while representing Poole Townsend to the highest standard. The role is typically Wednesday and Thursday, 9:00am – 4:30pm (days can be flexible by agreement). During British Winter Time, working hours are 9:00am – 3:30pm due to daylight considerations.
Key Responsibilities:
- Conducting property viewings with prospective tenants
- Carrying out routine rental inspections in line with company procedures
- Completing empty property checks and reporting findings
- Providing clear, accurate feedback to the lettings team
- Ensuring properties are secure following viewings and inspections
- Reporting maintenance issues and safeguarding concerns promptly
- Delivering excellent customer service at all times
- Ensuring compliance with all relevant property legislation and company policies
What We're Looking For:
- Previous experience in estate agency or lettings is preferred but not essential
- Professional, confident and personable manner
- Strong communication and organisational skills
- Ability to work independently and manage time effectively
- Excellent attention to detail
- Competent IT skills for reporting software
- Full UK driving licence with business insurance and access to own vehicle in the event the company vehicle is not available
What We Offer:
- Competitive salary (pro-rata)
- 22 days annual holiday plus Bank Holidays and discretionary Christmas leave (pro-rata for part-time staff)
- Medicash health cash plan, employee assistance programme, staff discounts, and more
- Supportive workplace culture and regular company events
- Ongoing training and development opportunities
How to Apply:
If you are passionate about property and delivering exceptional service, and you have the skills and reliability we are looking for, we would love to hear from you. Closing date for applications is Friday 6th March 2026. Join Poole Townsend and be a part of a team that values excellence, integrity, and customer satisfaction.
Poole Townsend is a Disability Confident Employer. We welcome applications from people with disabilities and are committed to providing an inclusive, supportive workplace. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as soon as possible.
Lettings Viewer employer: Poole Townsend
Poole Townsend Group is an exceptional employer located in Barrow-in-Furness, offering a collaborative and supportive work culture as an Employee Ownership Trust. Employees benefit from long-term stability, tax-free bonuses, and a strong focus on professional development, making it an ideal place for those looking to grow their careers in criminal law while contributing to the firm's success.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Viewer
✨Tip Number 1
Get to know the company inside out! Research Poole Townsend Estates Ltd, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match what they’re looking for in a Lettings Viewer, and don’t forget to highlight your customer service experience.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look professional and polished when you show up for your interview. It’ll help you feel more confident too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Viewer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Viewer role. Highlight any relevant experience in estate agency or lettings, and don’t forget to showcase your strong communication and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for property and customer service. Mention why you want to join Poole Townsend Estates Ltd and how you can contribute to our team.
Showcase Your Professionalism:Since this is a client-facing role, make sure your application reflects your professional and personable manner. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Poole Townsend
✨Know Your Properties
Before the interview, make sure you research the properties Poole Townsend manages. Familiarise yourself with their features, locations, and any recent changes in the market. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Lettings Viewer, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or made clients feel valued, as this will highlight your suitability for the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially when juggling multiple property viewings or inspections.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, you might ask about the team culture or opportunities for professional development within Poole Townsend.
