Receptionist

Location: Head Office, Barrow-in-Furness

Part‑time and full‑time considered

Permanent position available

About Us

Poole Townsend Group is an established and highly reputable firm providing legal, financial and property services across the Furness Peninsula and South Lakes. With multiple offices and a strong reputation for professional excellence, we are one of the largest independent providers of these services in the area. We are proud to be an Employee Ownership Trust (EOT), meaning the business is owned for the benefit of its employees. This creates a collaborative culture where everyone shares in the success of the firm and has a voice in its future.

As an employee, you benefit from:

• Collaboration and shared responsibility in shaping the business
• Long-term stability and a focus on sustainable growth
• The potential for tax-free employee bonuses (subject to performance and EOT rules)
• Transparency and employee voice in decision-making

The Role

We are looking to recruit a Receptionist to join our Reception team at our Head Office in Barrow-in-Furness. This is a permanent role providing a professional, welcoming and efficient front‑of‑house service to clients, visitors and colleagues across the business. The successful candidate will act as one of the first points of contact for clients and visitors, ensuring a positive experience from first interaction whilst supporting the smooth running of reception and associated administrative duties.

Key Responsibilities

• Provide a warm, professional and efficient welcome to clients and visitors
• Answer and direct incoming telephone calls promptly and courteously
• Deal with enquiries professionally, resolving where possible or directing to the appropriate department
• Take client payments, issue receipts where required and ensure payment information is recorded accurately in line with company procedures
• Manage visitor sign‑in procedures and ensure protocols are followed
• Handle incoming and outgoing post, couriers and deliveries
• Assist with meeting room bookings and preparation of rooms for client meetings
• Provide administrative support to departments as required
• Maintain diaries, appointment systems and shared calendars where required
• Scan, photocopy and distribute documentation accurately and confidentially
• Assist in maintaining a safe, tidy and welcoming office environment
• Support the completion of reception‑related Health & Safety responsibilities where required
• Maintain confidentiality and comply with GDPR, anti‑money laundering procedures, regulatory requirements and company policies
• Build positive relationships with clients and colleagues
• Identify opportunities to refer clients to other services within the business where appropriate

You will have:

• Reception, administration or customer service experience, ideally within a busy environment
• Excellent customer service and communication skills
• A professional telephone manner and confident, approachable personality
• Strong organisational skills and attention to detail
• The ability to prioritise tasks and remain calm under pressure
• Good problem‑solving skills and the confidence to seek support when required
• Competent IT skills, including Microsoft Office applications
• A friendly, professional and positive attitude
• A proactive, flexible and collaborative approach
• A high level of discretion and confidentiality
• Experience working within a professional services organisation such as legal, property, financial services or similar
• Experience handling client payments and maintaining accurate records
• Experience of working with case management, diary or client management systems

What We Offer

• Competitive salary depending on experience
• The opportunity to work in an employee‑owned business with potential for tax‑free bonuses
• 22 days annual leave (pro‑ratio) plus bank holidays and discretionary Christmas leave
• Medicash health cash plan, employee assistance programme and staff discounts
• Supportive team environment and ongoing professional development

Closing date for applications is 9am on Friday 4th September 2026.

Join Poole Townsend and be part of a team that values professional excellence, integrity and outstanding customer care. Poole Townsend is a Disability Confident Employer. We welcome applications from people with disabilities and are committed to providing an inclusive, supportive workplace.