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- Tasks: Support TikTok Shop sellers across the EU, ensuring they thrive on the platform.
- Company: Join the dynamic team at TikTok, a leader in social media and e-commerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and seller success.
- Why this job: Be part of a vibrant community helping sellers succeed and innovate.
- Qualifications: Fluent in English and another EU language, with customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
The Selling Partner Growth Associate supports TikTok Shop business operations and key account sellers to help them grow, by providing efficient, accurate, and high-quality service. This is a customer service-facing role focused on Tier 1 sellers across EU markets, combining seller support with coaching and outreach to improve seller performance and retention.
KEY RESPONSIBILITIES
- Support seller partners across EU markets, handling Tier 1 queries and providing timely, accurate resolutions.
- Ensure selling partners have a seamless experience getting started and operating successfully on the platform.
- Work closely with internal teams to resolve issues and improve the overall seller experience.
- Convert and onboard new leads into successful TikTok Shop sellers.
- Guide sellers through platform tools, processes, and policies to help them ramp quickly and trade effectively.
- Monitor the operational health and performance of selling partners within your category/portfolio.
- Proactively identify risk and direct outsourced resources to address blockers to seller growth.
- Partner with Category Operations Managers to deliver targeted outreach, coaching, and education to lift performance and unblock revenue potential.
- Maintain effective communication and engagement with selling partners, including early-warning communications for risky partners.
- Promote guidance on platform rules and regulations, and run improvement sessions focused on fulfilment and support performance.
WHAT SUCCESS LOOKS LIKE
- Seller queries are resolved quickly and accurately, without sacrificing service quality.
- Seller satisfaction and retention improve over time.
- Sellers ramp faster, adopt the right platform tools, and show healthier performance.
- Risks are flagged early and managed calmly, with clear updates to stakeholders.
KEY STAKEHOLDERS / COLLABORATORS
- Seller Support teams.
- Seller Growth and Operations.
- Category Operations Managers.
- Cross-functional internal partners (governance, logistics, policy, product/support operations as needed).
QUALIFICATIONS
- Professional fluency in English plus at least one additional EU market language (Chinese, Italian, Spanish, German, or French).
- Experience in service/support, ideally via IM and webform channels (12 years) or telesales.
- Strong written and verbal communication skills, with a calm and practical approach.
- Able to handle high volumes of queries while maintaining quality and turnaround times.
- E-commerce, marketplace, or seller-facing support experience.
- Exposure to fast-paced tech environments.
- Experience working across EU markets (or supporting multi-market customers).
TikTok Shop UK - Selling Partner Growth Associate in City of London employer: Poole & Partners
Contact Detail:
Poole & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop UK - Selling Partner Growth Associate in City of London
✨Tip Number 1
Get to know TikTok Shop inside out! Familiarise yourself with the platform's tools and processes so you can confidently guide sellers. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting sellers, being able to convey information clearly and calmly is key. Try role-playing common seller queries with a friend to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current or former TikTok employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive and serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to resources that can help you prepare for the interview process.
We think you need these skills to ace TikTok Shop UK - Selling Partner Growth Associate in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Selling Partner Growth Associate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about supporting sellers, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have with handling queries or providing support.
Highlight Relevant Experience: If you've worked in e-commerce or have experience with seller-facing support, make sure to emphasise that in your application. We love seeing candidates who understand the marketplace dynamics and can relate to our sellers' needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Poole & Partners
✨Know Your Stuff
Before the interview, make sure you understand TikTok Shop and its operations. Familiarise yourself with the platform's tools, processes, and policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with sellers, practice articulating your thoughts clearly and calmly. Prepare examples of how you've successfully handled customer queries in the past, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've identified risks or blockers in previous roles and how you addressed them. Be ready to discuss how you would proactively manage seller performance and retention, as this is key to the position.
✨Cultural Fit Matters
Research TikTok's company culture and values. Be prepared to discuss how your personal values align with theirs. Showing that you can thrive in a fast-paced tech environment and work collaboratively with cross-functional teams will set you apart.