At a Glance
- Tasks: Provide exceptional customer service and manage daily administrative tasks in a dynamic environment.
- Company: Join a supportive team at a leading signs company in Poole, Dorset.
- Benefits: Enjoy hybrid working, generous holiday, health perks, and fun company events.
- Other info: Great opportunities for growth and community involvement.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Based in Poole, Dorset (hybrid working available after successful probation and completion of full training to be agreed). Monday - Friday 9:00 - 17:00, 37.5 hours a week.
Main Purpose
The main purpose of the Signs Sales Administrator role is to provide and maintain exceptional customer service to all our customers while carrying out daily administrative tasks. You will be responsible for handling customer interactions via telephone, email, and webchat, as well as performing general administrative tasks to maintain accurate customer records. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. You will also be responsible for preparing sign quotations for customers and proactively following up on outstanding quotes to support sales conversions.
Your Duties and Responsibilities
- Order Processing: Process sales orders accurately and efficiently, ensuring all details are correct and orders are fulfilled by the relevant deadline.
- Quoting: Send accurate sign quotations to customers, ensuring all details are correct and fulfilled by the relevant deadline.
- Emails: Monitor and respond to your daily emails, with the assistance of Grammarly and Spell Check. Each email must be properly punctuated and grammatically correct.
- Answering Telephone Calls: Answer inbound calls, serving as a point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
- Outbound Calls: Contact customers via telephone or email to discuss open quotations, failed orders or to provide general aftercare.
- Task Rota: Manage your daily tasks. If a task cannot be completed before the relevant deadline, report it to your supervisor or manager.
- Reporting: Log any customer feedback or problems on the relevant system to allow for an audit trail.
- Phone Times: Be available for phone calls between 9:00am and 5:00pm, excluding break/lunch times. Answer the telephone within two rings.
- Marketing: Liaise with the Marketing Team in a positive, supportive and collaborative manner when requesting product information to be changed on the website.
- Warehouse: Liaise with Stock Control, Manufacturing Team and Packing Team to ensure queries are resolved or orders are sent correctly.
- Artworkers: Liaise with the Artwork Team in a positive, supportive and collaborative manner when requesting custom sign artwork.
- Out of Office: Notify affected staff when you are on annual leave, including setting an out of office on your emails.
- Communication: Ensure appropriate and timely communication with line manager in private 1 to 1 meetings, verbally and in emails.
- Group Values: Uphold PBH Group Values and policies.
- Instruction: Undertake any other reasonable management instruction.
- Reliability: Be punctual and reliable.
Person Specification
Qualifications
- Minimum of GCSE qualifications including passes in Maths and English GCSE. [Essential]
- A Level Qualifications or equivalent. [Desirable]
- Customer service qualifications. [Desirable]
Skills
- Ability to prioritise tasks efficiently. [Essential]
- Ability to meet multiple deadlines and ensure timely completion of tasks. [Essential]
- Interpersonal skills and ability to foster strong working relationships. [Essential]
- Adaptability and the willingness to be flexible in a busy, dynamic working environment. [Essential]
- Maintaining a systematic approach to prioritising own workload. [Essential]
- Ensure clear and effective verbal and written communication with other members of staff. [Essential]
- Able to demonstrate a professional telephone manner with clear pronunciation and effective verbal communication skills. [Essential]
- Pro-active, and able to work independently. [Essential]
- Address and resolve issues that arise in sales processes ensuring the highest level of customer service at all times. [Essential]
- Excellent attention to detail including the use of tools where necessary to ensure high quality work and communication. [Essential]
- Good IT skills including proficiency in using Microsoft Office, Microsoft Excel and MS Outlook. [Essential]
- Ability to work well under pressure in a dynamic environment. [Essential]
- Raise and escalate operational and people issues, where necessary, with line manager in private 1 to 1 meetings, to ensure confidentiality and good working relationships. [Essential]
- Provide recommendations for process and operational improvements to line manager in an appropriate and supportive manner. [Essential]
- Support and implement management instructions, where required by Head of Sales, in a supportive and positive manner. [Essential]
Knowledge
- Comprehensive understanding of the company’s products or services. [Desirable]
- Understanding of best practice in customer service. [Essential]
Experience
- Experience of resolving basic customer complaints and issues. [Essential]
- Experience of working in a busy customer service role or call centre. [Desirable]
- Experience of working with PBH’s systems, products and processes. [Desirable]
Benefits
- Hybrid working (after successful probation and completion of full training).
- 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff).
- £200 per annum for health and wellbeing activity/gym membership (after 1 year of service).
- Voucher awards for ideas.
- Social committee organising departmental events and activities.
- Summer BBQ and/or Christmas party for whole company and partners.
- Free parking.
- Modern offices with kitchen and break facilities.
- Community/Charity day with line manager approval.
- Opportunity to get involved with events and initiatives to support local charities.
- 1 piece of PBH branded merchandise as a welcome/thank you for being part of the PBH team!
- 10% discount at a local independent gym.
- Ongoing support, development and training in line with needs of the role and business.
- Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50).
- Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings).
Signs Sales Administrator in Poole employer: Poole Bay Holdings Management
Join a dynamic team in Poole, Dorset, where the Signs Sales Administrator role offers a supportive work culture that prioritises exceptional customer service and employee growth. With benefits like hybrid working options, generous holiday allowances, and ongoing training opportunities, you'll thrive in an environment that values your contributions and encourages community involvement.
Contact Details:
Poole Bay Holdings Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Signs Sales Administrator in Poole
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals for the role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Signs Sales Administrator in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Signs Sales Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language and proper punctuation in your application to show us you mean business!
Be Organised and Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. A well-structured CV and cover letter will show us that you can handle the administrative tasks that come with the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Poole Bay Holdings Management
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. Familiarise yourself with their offerings, especially in the signs sector, so you can confidently discuss how you can contribute to their customer service excellence.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or deadlines. Be ready to explain how you prioritised your workload and maintained attention to detail under pressure.
✨Practice Your Communication
As you'll be handling customer interactions via phone, email, and webchat, practice your verbal and written communication skills. Use clear and concise language, and consider doing mock interviews to refine your professional telephone manner.
✨Be Proactive and Positive
Demonstrate your proactive nature by preparing questions about the role and the team dynamics. Show enthusiasm for collaborating with different departments, like Marketing and Artwork, and express your willingness to support the team in achieving their goals.
