At a Glance
- Tasks: Provide exceptional customer service and manage daily administrative tasks in a dynamic environment.
- Company: Join a supportive team at PBH, a leader in the signs industry.
- Benefits: Enjoy hybrid working, 25 days holiday, health perks, and fun company events.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: GCSEs in Maths and English required; customer service experience is a plus.
The predicted salary is between 26228 - 26228 £ per year.
Application Deadline: 30 June 2026
Department: Sales - PBH
Employment Type: Full Time
Location: Fleets Corner Business Park
Reporting To: Signs Sales Supervisor
Compensation: £26,228 / year
Description: Based in Poole, Dorset (hybrid working available after successful probation and completion of full training to be agreed). Monday - Friday 9:00 - 17:00, 37.5 Hours a week.
Main Purpose: The main purpose of the Signs Sales Administrator role is to provide and maintain exceptional customer service to all our customers while carrying out daily administrative tasks. You will be responsible for handling customer interactions via telephone, email, and webchat, as well as performing general administrative tasks to maintain accurate customer records. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast‑paced environment. You will also be responsible for preparing sign quotations for customers and proactively following up on outstanding quotes to support sales conversions.
Your Duties and Responsibilities:
- Order Processing: Process sales orders accurately and efficiently, ensuring all details are correct and orders are fulfilled by the relevant deadline.
- Quoting: Send accurate sign quotations to customers, ensuring all details are correct and fulfilled by the relevant deadline.
- Emails: Monitor and respond to daily emails, ensuring proper punctuation and grammar.
- Answering Telephone Calls: Serve as a point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
- Outbound Calls: Contact customers via telephone or email to discuss open quotations, failed orders or to provide general aftercare.
- Task Rota: Manage daily tasks and report any uncompleted tasks to your supervisor or manager.
- Reporting: Log customer feedback or problems on the relevant system.
- Phone Times: Be available for phone calls between 9:00am and 5:00pm, answering the telephone within two rings.
- Marketing: Liaise with the Marketing Team for product information changes through the ticketing system.
- Warehouse: Liaise with Stock Control, Manufacturing Team and Packing Team to ensure queries are resolved or orders are sent correctly.
- Artworkers: Liaise with the Artwork Team for custom sign artwork requests.
- Out of Office: Notify affected staff when on annual leave and set an out of office on emails.
- Communication: Ensure appropriate and timely communication with line manager.
- Group Values: Uphold PBH Group Values and policies.
- Instruction: Undertake any other reasonable management instruction.
- Reliability: Be punctual and reliable.
Person Specification:
Qualifications:
- Minimum of GCSE qualifications including passes in Maths and English GCSE [Essential]
- A Level Qualifications or equivalent. [Desirable]
- Customer service qualifications. [Desirable]
Skills:
- Ability to prioritise tasks efficiently. [Essential]
- Ability to meet multiple deadlines and ensure timely completion of tasks. [Essential]
- Interpersonal skills and ability to foster strong working relationships. [Essential]
- Adaptability and willingness to be flexible in a busy, dynamic working environment. [Essential]
- Maintaining a systematic approach to prioritising own workload. [Essential]
- Clear and effective verbal and written communication with other members of staff. [Essential]
- Professional telephone manner with clear pronunciation and effective verbal communication skills. [Essential]
- Pro‑active, and able to work independently. [Essential]
- Address and resolve issues that arise in sales processes ensuring the highest level of customer service at all times. [Essential]
- Excellent attention to detail including the use of tools where necessary to ensure high quality work and communication. [Essential]
- Good IT skills including proficiency in using Microsoft Office, Microsoft Excel and MS Outlook. [Essential]
- Ability to work well under pressure in a dynamic environment. [Essential]
- Raise and elevate operational and people issues with line manager in private 1 to 1 meetings. [Essential]
- Provide recommendations for process and operational improvements to line manager. [Essential]
- Support and implement management instructions, where required by Head of Sales. [Essential]
Knowledge:
- Comprehensive understanding of the company’s products or services. [Desirable]
- Understanding of best practice in customer service. [Essential]
Experience:
- Experience of resolving basic customer complaints and issues. [Essential]
- Experience of working in a busy customer service role or call centre. [Desirable]
- Experience of working with PBH’s systems, products and processes. [Desirable]
Benefits:
- Hybrid working (after successful probation and completion of full training)
- 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro‑rated for part‑time staff)
- £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
- Voucher awards for ideas
- Social committee organising departmental events and activities
- Summer BBQ and/or Christmas party for whole company and partners
- Free parking
- Modern offices with kitchen and break facilities
- Community / Charity day with line manager approval
- Opportunity to get involved with events and initiatives to support local charities
- 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
- 10% discount at a local independent gym
- Ongoing support, development and training in line with needs of the role and business.
- Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
- Auto‑enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings)
Signs Sales Administrator in Poole employer: Poole Bay Holdings Management Ltd
At PBH, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and employee growth. Located in the vibrant Fleets Corner Business Park in Poole, Dorset, our team enjoys hybrid working options, generous holiday allowances, and a commitment to health and wellbeing, including financial support for gym memberships. With ongoing training and development opportunities, we empower our employees to thrive in their roles while contributing to meaningful community initiatives.
Contact Details:
Poole Bay Holdings Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Signs Sales Administrator in Poole
✨Tip Number 1
Get to know the company inside out! Research PBH and its products so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, make sure you’re comfortable speaking clearly and professionally. Maybe even role-play with a friend to nail that perfect phone manner.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making your job search easier.
We think you need these skills to ace Signs Sales Administrator in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Signs Sales Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors. We love attention to detail!
Be Proactive:In your application, share examples of how you've taken initiative in previous roles. Whether it’s resolving customer issues or improving processes, we appreciate candidates who can show they’re proactive and ready to tackle challenges head-on.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Poole Bay Holdings Management Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. Familiarise yourself with their offerings, especially in the signs sector, so you can confidently discuss how you can contribute to their success.
✨Show Off Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you’ve successfully handled customer interactions. Highlight your ability to resolve issues and maintain a positive attitude, even under pressure.
✨Practice Your Communication
Effective communication is key for this position. Practice answering common interview questions out loud, focusing on clear and concise responses. Don’t forget to demonstrate your professional telephone manner, as this will be crucial in your role.
✨Be Organised and Proactive
During the interview, showcase your organisational skills by discussing how you prioritise tasks and manage deadlines. Mention any tools or methods you use to stay organised, and be ready to explain how you would handle multiple tasks in a fast-paced environment.
