At a Glance
- Tasks: Support operations with coordination, reporting, and compliance activities.
- Company: Join a dynamic team at a leading business in Poole.
- Benefits: Enjoy 25 days holiday, gym membership perks, and social events.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: GCSEs or equivalent, strong organisational and communication skills required.
The predicted salary is between 26500 - 29000 £ per year.
Application Deadline: 30 June 2026
Department: Operations
Employment Type: Full Time
Location: Fleets Corner Business Park
Reporting To: Operations Manager
Compensation: £26,500 - £29,000 / year
Description Location: Poole, Dorset (onsite)
Hours: 37.5 per week
Working pattern: Monday - Friday 9:00 until 17:00
Main Purpose
The Operations Coordinator is responsible for providing operational and administrative support across the Operations function, helping to ensure the smooth running of facilities, contractor control, compliance activities, reporting, training coordination and day-to-day operational processes. The role will work closely with the Operations Manager, Health & Safety Manager, Manufacturing General Manager and Senior Warehouse Management to coordinate operational activities, maintain accurate records, support compliance requirements and contribute to the efficient running of the business.
Duties and Responsibilities
- Operational Coordination
- Provide day-to-day coordination and administrative support to the Operations team.
- Coordinate operational tasks, projects and business initiatives to ensure deadlines and objectives are achieved.
- Attend meetings and produce accurate meeting minutes, actions and follow-up documentation where required.
- Prepare operational reports, presentations and supporting documentation.
- Collate, maintain and present operational KPI information and management reports.
- Record and track operational information including accidents, incidents, near misses, corrective actions, training completion rates and operational costs.
- Maintain accurate filing systems, records and operational documentation.
- Support continuous improvement initiatives and operational process reviews.
- Facilities & Site Coordination
- Coordinate reactive and planned maintenance activities across site.
- Manage and coordinate site works requests.
- Own and maintain the Site Works Portal and associated contractor documentation.
- Coordinate internal support for site maintenance activities and repairs.
- Obtain quotations for repairs, maintenance works and facilities-related services.
- Liaise with contractors, suppliers and service providers to ensure works are completed safely, efficiently and within agreed service levels.
- Coordinate contractor control processes, including site access, permits, inductions and supporting documentation where required.
- Coordinate contractor visits and maintain accurate contractor records.
- Maintain maintenance records, service schedules and contractor documentation.
- Monitor service contracts and supplier agreements to ensure documentation remains current and contracts do not expire.
- Support the management of facilities-related contracts and supplier performance.
- Health and Safety Support
- Provide administrative support to the Health & Safety Manager.
- Maintain health & safety records, documentation and compliance trackers.
- Coordinate health & safety inspections, audits and scheduled compliance activities.
- Support management of the health & safety calendar.
- Coordinate external training bookings where required.
- Maintain training records and training matrices.
- Assign and monitor training through Mentor and other company systems.
- Support document control activities to ensure records remain current and accurately maintained.
- General Responsibilities
- Maintain professionalism and confidentiality at all times.
- Build and maintain positive working relationships with internal teams, suppliers and contractors.
- Undertake any other reasonable duties as requested by Management or Directors.
Person Specification
Qualifications
- Good standard of education evidenced by GCSEs or equivalent [Essential]
Skills
- Excellent organisational and coordination skills [Essential]
- High level of accuracy and attention to detail [Essential]
- Strong communication skills, both written and verbal [Essential]
- Ability to prioritise workload and manage multiple tasks effectively [Essential]
- Proactive approach with the ability to work independently [Essential]
- Strong interpersonal skills and ability to build effective working relationships [Essential]
- Professional and confident manner when dealing with suppliers and contractors [Essential]
- Good IT skills, including Microsoft Office (Excel, Word, Outlook) [Essential]
- Ability to gather, analyse and present operational data and KPI information [Essential]
- Ability to work effectively in a fast-paced operational environment [Essential]
Knowledge
- Knowledge of health & safety processes and compliance administration [Desirable]
- Knowledge of WMS or operational systems [Desirable]
Experience
- Experience working within a busy operational or administrative environment [Essential]
- Experience coordinating multiple activities and priorities [Essential]
- Experience producing reports and KPI information [Essential]
- Experience working collaboratively with internal teams and external suppliers [Essential]
- Experience within warehouse, logistics or manufacturing operations [Desirable]
- Experience supporting facilities or health & safety activities [Desirable]
Benefits
- 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff)
- £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
- Voucher awards for ideas
- Quarterly prize draw (after 1 years service)
- Social committee organising departmental events and activities
- Summer BBQ and/or Christmas party for whole company and partners
- Free parking
- Modern offices with kitchen and break facilities
- Community / Charity day with line manager approval after successful probation
- Opportunity to get involved with events and initiatives to support local charities
- 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
- 10% discount at a local independent gym
- Ongoing support, development and training in line with needs of the role and business.
- Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
- Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings)
Operations Coordinator in Poole employer: Poole Bay Holdings Management Ltd
At our Poole location, we pride ourselves on fostering a supportive and dynamic work environment for our Operations Coordinator role. With a strong emphasis on employee growth, we offer ongoing training and development opportunities, alongside a generous benefits package that includes 25 days of holiday, health and wellbeing support, and community engagement initiatives. Join us to be part of a collaborative team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Poole Bay Holdings Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Poole
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills can contribute. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Operations Coordinator in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Coordinator role. Highlight your relevant experience and skills that match the job description, especially your organisational and coordination skills.
Showcase Your Attention to Detail:Since this role requires a high level of accuracy, be sure to proofread your application. A well-structured and error-free submission will demonstrate your attention to detail right from the start.
Be Clear and Concise:When writing your cover letter, get straight to the point. Use clear language to explain why you’re the perfect fit for the role and how your previous experiences align with the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Poole Bay Holdings Management Ltd
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Operations Coordinator. Understand how operational coordination, compliance, and health & safety play a role in the company’s success. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. Highlight your ability to prioritise workload and maintain accuracy, as these are essential skills for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Compliance Questions
Since the role involves health & safety and compliance activities, brush up on relevant regulations and best practices. Be ready to discuss how you’ve supported compliance in previous roles, and demonstrate your understanding of the importance of maintaining accurate records and documentation.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team dynamics and operational challenges they face. This not only shows your interest but also helps you assess if the company culture aligns with your values.
