Receptionist

Are you the friendly face and calm voice that keeps everything running smoothly? We are looking for a professional, organised, and proactive Receptionist to join our Sandbach office on a job share basis, whilst also supporting other receptionists at our other offices in Cheshire during staff holidays and absences. Please note this is a full-time position but part-time candidates will also be considered.

In this varied and vital role, you will be the first point of contact for visitors and callers, ensuring a warm welcome and a seamless experience. You will also keep our reception areas looking sharp, manage meeting rooms, handle post and deliveries, and provide essential admin support to our busy teams.

What You will Bring:

• Impeccable presentation and communication skills
• A knack for multi-tasking and staying organised
• Self-motivation and the ability to work independently
• A reliable, can-do attitude and great timekeeping

Nature & Scope

Projects a professional image to visitors and telephone callers ensuring excellent customer experience in line with the firm’s Committed to Excellence Promise. The successful candidate must at all times be welcoming. This role reports to Marsha Pearson.

Responsibilities:

• Professional personal presentation
• Organised
• Attention to detail
• Reliability
• Self-motivation
• Ability to work unsupervised
• Verbal and written communication

Key Accountabilities:

• To greet visitors efficiently, and in a positive, professional and friendly manner
• To project a positive and professional image to visitors to the office, including personal presentation
• To make visitors feel welcome
• Handing inbound telephone calls
• To ensure that calls are answered promptly (preferably within three rings) and professionally
• To answer inbound telephone calls and promptly direct them to the appropriate member of staff
• To co-ordinate a high volume of calls during peak periods, prioritising work and situations
• Information management
• To take messages where necessary and direct these to an appropriate member of staff in a timely manner
• To pass on messages to visitors and callers where asked to do so
• To provide accurate information to visitors and callers when assisting with queries
• To ensure that sensitive information is not read or overheard by visitors to the office
• Staff awareness
• To maintain good working relationships with colleagues
• To ensure knowledge of staff movements in and out of the office
• To maintain staff sign in system
• To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• Safety awareness
• To monitor visitor access and maintain security awareness, following appropriate policies and procedures
• To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
• To monitor and maintain reception area equipment
• To report any potential safety hazards within the reception and entrance area to line manager
• Administration
• To provide general administrative support to colleagues where needed
• To prepare correspondence and documents where appropriate
• To manage the daily collection and delivery of post and DX
• To receive and store stationery and janitorial deliveries
• To schedule appointments on behalf of fee earners and management if needed
• To alert individual personnel of any deliveries received on their behalf
• Meeting room management
• To maintain the electronic meeting room diaries
• To ensure that meeting rooms are tidy and safe prior to meetings
• To clear meeting rooms after meetings
• Reception area management
• To ensure that the reception area is manned at all times, arranging cover when needed
• To ensure that the reception environment is welcoming and professional at all times
• To ensure that the entrance to the building is presentable and professional
• To maintain leaflet displays and re-stock where appropriate

Other Candidate Information:

• The role will be based at our Sandbach and Northwich offices in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.
• Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
• Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body.

Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.

Benefits include:

• 20 days per annum (pro rata) annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday.
• Entitlement to join the company pension scheme.
• Entitlement to participate in the firm’s cash healthcare scheme.

How to apply:

If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below. Once complete there are three ways to apply:

• Via our Contact Form: Please complete the below contact form and upload your CV, application form and separable monitoring form.
• By email: Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.
• By post: Please send your CV, application form and separable monitoring form to Mrs Diane Powell, HR Manager, Poole Alcock LLP, The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE.