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- Tasks: Be the friendly face that welcomes visitors and manages calls in our Sandbach office.
- Company: Join a professional team in a supportive and dynamic environment.
- Benefits: Enjoy enhanced annual leave, pension scheme, and healthcare benefits.
- Why this job: Make a positive impact as the first point of contact for our clients.
- Qualifications: Impeccable communication skills and a knack for organisation.
- Other info: Great opportunity for career growth and to develop your professional skills.
The predicted salary is between 24000 - 36000 £ per year.
Are you the friendly face and calm voice that keeps everything running smoothly? We are looking for a professional, organised, and proactive Receptionist to join our Sandbach office on a job share basis, whilst also supporting other locations at our Cheshire offices during staff holidays. In this varied and vital role, you will be the first point of contact for visitors and callers, ensuring a warm welcome and a seamless experience. You will also keep our reception areas looking sharp, manage meeting rooms, handle post and deliveries, and provide essential admin support to our busy teams.
What You will Bring:
- Impeccable presentation and communication skills
- A knack for multi-tasking and staying organised
- Self-motivation and the ability to work independently
- A reliable, can-do attitude and great timekeeping
Nature & Scope
Project a professional image to visitors and telephone callers ensuring excellent customer experience in line with the firm’s Committed to Excellence Promise. The successful candidate must at all times be welcoming.
Responsibilities
- Professional personal presentation
- Organised
- Attention to detail
- Reliability
- Self-motivation
- Ability to work unsupervised
- Verbal and written communication
Key Accountabilities
- To greet visitors efficiently, and in a positive, professional and friendly manner
- To project a positive and professional image to visitors to the office, including personal presentation
- To make visitors feel welcome
- Handing inbound telephone calls
- To ensure that calls are answered promptly (preferably within three rings) and professionally
- To answer inbound telephone calls and promptly direct them to the appropriate member of staff
- To co-ordinate a high volume of calls during peak periods, prioritising work and situations
- Information management
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner
- To pass on messages to visitors and callers where asked to do so
- To provide accurate information to visitors and callers when assisting with queries
- To ensure that sensitive information is not read or overheard by visitors to the office
- Staff awareness
- To maintain good working relationships with colleagues
- To ensure knowledge of staff movements in and out of the office
- To maintain staff sign in system
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
- Safety awareness
- To monitor visitor access and maintain security awareness, following appropriate policies and procedures
- To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
- To monitor and maintain reception area equipment
- To report any potential safety hazards within the reception and entrance area to line manager
- Administration
- To provide general administrative support to colleagues where needed
- To prepare correspondence and documents where appropriate
- To manage the daily collection and delivery of post and DX
- To receive and store stationery and janitorial deliveries
- To schedule appointments on behalf of fee earners and management if needed
- To alert individual personnel of any deliveries received on their behalf
- Meeting room management
- To maintain the electronic meeting room diaries
- To ensure that meeting rooms are tidy and safe prior to meetings
- To clear meeting rooms after meetings
- Reception area management
- To ensure that the reception area is manned at all times, arranging cover when needed
- To ensure that the reception environment is welcoming and professional at all times
- To ensure that the entrance to the building is presentable and professional
- To maintain leaflet displays and re-stock where appropriate
Benefits include:
- Enhanced Annual Leave
- Entitlement to join the company pension scheme
- Entitlement to participate in the firm’s cash healthcare scheme
How to apply
If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form.
Receptionist employer: Poole Alcock Llp
Contact Detail:
Poole Alcock Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure you’re dressed to impress! A professional appearance shows you mean business and are ready to represent the company well.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the friendly face of the company. So, rehearse how you’ll greet visitors and handle calls. A warm, confident tone can set the right mood.
✨Tip Number 3
Be proactive during your interview. Show that you can multi-task by discussing how you’d manage busy periods or unexpected situations. This will highlight your organisational skills and reliability.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention your impeccable presentation and communication skills, and how you can keep things organised and running smoothly.
Proofread, Proofread, Proofread!: Before hitting send, give your application a good once-over. Typos and errors can distract from your amazing qualifications, so take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll have all the necessary forms in one place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Poole Alcock Llp
✨Dress to Impress
As a Receptionist, your appearance is key. Make sure you dress professionally and presentably for the interview. This not only shows that you take the role seriously but also reflects the professional image the company wants to project.
✨Know the Company
Do a bit of homework on the company before your interview. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since you'll be the first point of contact for visitors and callers, practice clear and confident communication. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to boost your confidence.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you've successfully juggled responsibilities, as this will demonstrate your ability to handle the varied demands of the role.
